Payment Plan FAQ

Answers to frequently asked questions about Weber State University payment plans can be found on this page. Contact the Office of the Bursar if you need additional assistance.

• What is an Authorized User?

  An authorized user is someone a student designates who can enroll in a monthly payment plan to help pay the student's educational expenses.

• What is the difference between the Wildcat Store Payment Plans and the others?

  A Wildcat Store payment plan allows you to borrow additional funds (over and above what is required to pay your student account balance) that you can use at any of the Wildcat Store locations for school supplies, textbooks and technology purchases.

  The other plans will cover only the charges covered under the individual plans such as Tuition and Fees, or Housing. More information about payment plans can be found on our payment plans page.

• I signed up for a payment plan, but I want to change my due dates. How can I do this?

  Due dates for each plan are set before the semester begins and can’t be changed.

• I would like to receive text messages about selected account events. How can I do this?

  Go to the “View - Pay Tuition and Fees” app in the eWeber portal, then select “Make a Payment for the Current Semester,” which takes you to the Student Account homepage. Listed in the “My Profile” section, select “Personal Profile.” Select the “Edit” button.

  Enter your mobile phone number and service provider, then select “Save.” To receive messages about your account events such as new bills or upcoming payments, click inside the box found after “Mobile Number” and then select “OK.”

• How do I establish two-step verification in the payment suite?

  Go to the “View - Pay Tuition and Fees app” in the eWeber portal, then select “Make a Payment for the Current Semester,” which takes you to the Student Account homepage.

  Listed in the “My Profile” section, select “Security Settings.” Add a “Primary Method” and a “Backup Method” (recommended).

• I set up two-step verification but no longer have the primary verification method. What should I do?

  Please contact the Office of the Bursar at 801-626-6190 or 801-626-6022 for assistance.

  Once your account is reset, you will be able to designate a new primary method and establish a secondary two-step verification method.

• I signed up for a Wildcat Store payment plan, but I don't need the card now. How can I cancel it?

  If the Wildcat Store card has not been issued, contact the Wildcat Store at 801-626-6352 for assistance. 

  Once the card has been issued, the payment plan cannot be cancelled.

• My credit card has expired. How can I update my card information?

  Refer to our webpage about how to change your payment account details.

• I signed up for a payment plan, but I want to change the payment method. Can I do this?

  Yes. Refer to our webpage about how to change your payment account details.

• I want to sign up for a payment plan, but I don't want the payments to be taken automatically. How can I prevent this from happening?

  All payment plans have automatic payments scheduled to be taken on the specific due date. If you prefer, you can make these payments yourself as long as the payment is received at least two business days before your payment plan installment is due.

  Once this payment is received, the scheduled payment will not be taken on the specified due date.

• A credit refund was applied back to a credit card and not returned to me in a check or to my bank account. Is this normal?

  Yes. Whenever a student uses a credit card as their payment method, any future refund owed back to the student will be returned first to the most recently used credit card.

  Keep in mind that if multiple credit cards are used, the credit refund issued may not be credited back to the preferred card as they are credited in reverse chronological order. Please contact our office at 801-626-8006 if you have any questions.

• What happens if a payment is declined by the financial institution?

  If the payment type is a debit/credit card, the system will send you an email telling you that your payment is declined. It will then continue to attempt to get authorization each morning until your payment has been paid. If, after two days, we still cannot get payment, then a $30 late fee is added to your account.

  If the payment type is a web check, when the payment is returned by your bank, a $30 late fee is added to your account. You will need to make alternate arrangements to pay this missing installment. WSU cannot submit your check for payment a second time.

• Can my payment plan application be denied?

  Yes. Participation in a payment plan program may be denied if the terms of any previous payment plan(s) were not fulfilled or if a default occurred. The decision to deny an application is at the sole discretion of Weber State University.