SHANE SCHVANEVELDT
PROFESSOR OF MANAGEMENT

Shane Schvaneveldt


CONTACT


PHONE: 801.626.6083

EMAIL: schvaneveldt@weber.edu

OFFICE: WB 277


ABOUT


Shane J. Schvaneveldt is a Brady Presidential Distinguished Professor of Business Administration and teaches in the Goddard School’s supply chain management program. 

He holds a PhD from the Tokyo Institute of Technology, where he studied quality and operations management under two different recipients of the Deming Prize. He is a recipient of a Fulbright Scholar Award, Nikkei Quality Management Literature Prize and Green Pioneer Award. 

Schvaneveldt’s teaching and research focus on quality management, operations/supply chain management and environmental sustainability for business. His publications have appeared in leading academic journals, books and practitioner handbooks on topics including service quality, customer satisfaction, lean systems, inventory management and environmentally sustainable operations, societal perspectives on quality and innovative pedagogical methods.  

Schvaneveldt has served as an examiner for the U.S. Department of Commerce’s Malcolm Baldrige National Quality Award and as president of the Association of Japanese Business Studies with membership from more than 30 countries. He also served as co-director of U.S.-Japan Center of Utah, which was one of 12 centers nationwide in the U.S.- Japan Industry and Technology Management Training Program network that included MIT, University of Michigan, Carnegie Mellon University and University of Pittsburgh, University of California, Berkeley, Stanford University and others. 


EDUCATION


Ph.D., Industrial engineering and management operations - Tokyo Institute of Technology, 1992

M. Engr, Industrial engineering and management - Tokyo Institute of Technology, 1989

BS, Applied statistics - Utah State University, 1985


 

PUBLICATIONS


PEER REVIEWED PUBLICATIONS

  1. Frank, B; Schvaneveldt, S J (2016) Understanding Consumer Reactions to Product Contamination Risks after National Disasters: The Roles of Knowledge, Experience, and Information Sources. Journal of Retailing and Consumer Services, Vol 28, pp 199-208. Accepted August 08, 2015. (GSBE/Harzing-listed journal, published by Elsevier. CiteScore = 2.38. Source-Normalized Impact per Paper for 2015 = 1.323. Ranked as “A” journal by WU Wien Journal Ratings (2001), and “B” journal by Australian Business Deans Council (2010) and AERES (2012)). 
  2. Frank, B; T Enkawa, S J Schvaneveldt (2015) The Role of Individualism vs. Collectivism in the Formation of Repurchase Intent: A Cross-Industry Comparison of the Effects of Cultural and Personal Values. Journal of Economic Psychology, Vol 51, Dec 2015, pp 261-278. Accepted August 20, 2015. (SSCI-indexed, GSBE/Harzing-listed journal published by Elsevier. 2015 Impact Factor = 1.677. Ranked as “A” journal by Australian Business Deans Council (2010) and WU Wien Journal Ratings (2001, 2008)). 
  3. Frank, B; T Enkawa, S J Schvaneveldt, B Herbas Torrico (2015) Antecedents and consequences of innate willingness to pay for innovations: Understanding motivations and consumer preferences of prospective early adopters. Technological Forecasting & Social Change, Oct 2015, Vol 99, pp 252-266. Accepted June 25, 2015. (SSCI-indexed, GSBE/Harzing-listed journal published by Elsevier. 2015 Impact Factor = 2.678, 5-Yr Impact Factor = 3.005. Ranked as "A" journal by Australian Business Deans Council (2010) and AERES (2012)) 
  4. Frank, B; B Herbas, T Enkawa, S J Schvaneveldt (2014) Affect vs. Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience. Journal of Retailing, Dec 2014, Vol. 90, Issue 4, pp 567–586. Accepted Published online 23 Sep 2014. (SSCI-indexed, GSBE/Harzing-listed, 2015 Impact Factor = 2.014. Ranked as "A" journal by 9 different lists compiled in Harzing) 
  5. Frank, B; Schvaneveldt, S J (2014) Self-Preservation vs. Collective Resilience as Consumer Responses to National Disasters: A Study on Radioactive Product Contamination. Journal of Contingencies and Crisis Management. Vol 22, Issue 4, pp 197–208. Published online: 2 June 2014. DOI: 10.1111/1468-5973.12058 (SSCI-indexed, GSBE-listed, 2014 Impact Factor = 1.073) 
  6. Frank, B; Enkawa, T; Schvaneveldt, S J (2014) How do the success factors driving repurchase intent differ between male and female customers? Journal of the Academy of Marketing Science. March 2014, Volume 42, Issue 2, pp 171-185. Published online: 16 July 2013. (Financial Times Top 50 Journal, SSCI-indexed, GSBE/Harzing-listed, 2014 Impact Factor = 3.818, #2 of Marketing journals, #7 of 110 Business journals, 7.37% acceptance rate for 2013. Ranked as "A" journal by10 different lists compiled in Harzing) 
  7. Abulaiti, G; B Herbas, S Hachiya, Y Matsukawa, B Frank, S J Schvaneveldt, T Enkawa (2012) A Cross-Country Comparison of the Mechanisms Relating Customer Satisfaction and Market Share. Journal of the Japanese Society for Quality Control, Vol 42 No. 3, pp 95-105. (Received 2013 Nikkei Quality Management Literature Prize from Japan’s Deming Prize Committee) 
  8. Abulaiti, G; Frank, B, Enkawa, T, Schvaneveldt, S.J. (2011) "How Should Foreign Retailers Deal with Chinese Consumers? A Cross-National Comparison of the Formation of Customer Satisfaction". Journal of Marketing Channels, Vol. 18 Issue 4, pp 353-373. (GSBE/Harzing-listed journal)
  9. Hill, S.E. and Schvaneveldt, S.J. (2011) Using Statistical Process Control Charts to Identify the “Steroids Era” in Major League Baseball: An Educational Exercise”. Journal of Statistics Education, Vol 19, No 1, pp 1-19. www.amstat.org/publications/jse/v19n1/hill.pdf 
  10. Ogikubo, M., Schvaneveldt, S.J., and Enkawa, T. (2009): An Empirical Study on Antecedents of Aggregate Customer Satisfaction: Cross-country Findings. Total Quality Management and Business Excellence, Vol 20, Iss 1, pp 23-37 (SSCI-indexed, GSBE/Harzing-listed journal) 
  11. Schvaneveldt, S.J. (2008): Going Up? Using Elevator Speeches to Support Change for Quality, Quality Progress, Vol 44, Issue 5, p 68. (American Society for Quality member journal) 
  12. Schvaneveldt, S.J. (2003): Environmental Performance of Products: Benchmarks and Tools for Measuring Improvement, Benchmarking: An International Journal, Vol 10, Issue 2 (Special Issue: Corporate Environmental Benchmarking), pp 136-151. (GSBE/Harzing-listed journal) 
  13. Tsao, D. & Schvaneveldt, S.J. (2001): A Study on Decoupling Stock in a Multiple Stage Inventory System, Journal of the Japan Industrial Management Association, Vol 52, No 2, pp 125-132 
  14. Enkawa, T., Akiba, M. & Schvaneveldt, S.J. (1992): A Longitudinal Study on the Evaluation of Quality in Consumer Durable Goods. Journal of the Japanese Industrial Management Association, Vol 42, No 6, pp 406-412. 
  15. Schvaneveldt, S.J. & Enkawa, T. (1992): Variability and Quality Loss in Services: Concepts and Countermeasures, Total Quality Management Journal, Vol 3, pp. 233-241.  (SSCI-indexed, GSBE/Harzing-listed journal) 
  16. Schvaneveldt, S.J., Enkawa, T., Miyakawa, M. & Akiba, M. (1991): An Empirical Study of Consumer Evaluation Factors for Quality in Mass-Market Services. Journal of the Japanese Society for Quality Control, Vol 21, pp 226-235 (in Japanese). 
  17. Schvaneveldt, S.J., Enkawa, T. & Miyakawa, M. (1991): Consumer Evaluation Perspectives of Service Quality: Evaluation Factors and Two-Way Model of Quality. Total Quality Management, Vol 2, pp. 149-161. (SSCI-indexed, GSBE/Harzing-listed journal) 

ARTICLES & BOOK CHAPTERS

  1. Frank, B; Schvaneveldt, S J (2017): “Building Brand Value through Environmentally Oriented Corporate Activities”, Global Environmental Studies (Journal of the Global Environmental Studies Association, Sophia University Graduate School, Tokyo, Japan), Vol. 12, pp. 137-145. 
  2. Frank, B; Schvaneveldt, S J (2016) To Buy or Not to Buy: Review and Extension of Research on Consumer Reactions to Product Contamination Risks from Environmental Pollution. Global Environmental Studies (Journal of the Global Environmental Studies Association, Sophia University Graduate School, Tokyo, Japan), Vol. 11, pp. 209-218. 
  3. Schvaneveldt, S.J. (2009): International Commercial Terms, in C. Wankel (ed.) Encyclopedia of Business in Today’s World, SAGE Publications. (Encyclopedia received 2009 RUSA Outstanding Business Reference Award, American Library Assoc.) 
  4. Schvaneveldt, S.J. and S.D. Baer (2009): Transport Delays, in C. Wankel (ed.) Encyclopedia of Business in Today’s World, SAGE Publications. (Encyclopedia received 2009 RUSA Outstanding Business Reference Award, American Library Assoc.) 
  5. Schvaneveldt, S.J. and S.D. Baer (2009): Landed Cost, in C. Wankel (ed.) Encyclopedia of Business in Today’s World, SAGE Publications. (Encyclopedia received 2009 RUSA Outstanding Business Reference Award, American Library Assoc.) 
  6. Ou Tang, De-bi Cao, Shane J. Schvaneveldt (2008) Institutional perspectives on supply chain management (introduction to special issue), International Journal of Production Economics, Volume 115 (October 2008), Issue 2, p 261. 
  7. Schvaneveldt, S.J. (2003): The Baldrige Award and Healthcare — A First, Quality Management (published by JUSE), Vol 54, No 4, p 6. 
  8. Schvaneveldt, S.J. (2002): Environmental and Ecological Issues. In A. Bird (ed.) Encyclopedia of Japanese Business and Management, London/New York: Routledge Publishing, pp 142-145. 
  9. Schvaneveldt, S.J. (2002): Quality Management. In A. Bird (ed.) Encyclopedia of Japanese Business and Management, London/New York: Routledge Publishing, pp 375-379. 
  10. Schvaneveldt, S.J. (2002): Just In Time. In A. Bird (Ed.) Encyclopedia of Japanese Business and Management, London/New York: Routledge Publishing, pp 257-259. 
  11. Schvaneveldt, S.J. (2002): Kanban. In A. Bird (Ed.) Encyclopedia of Japanese Business and Management, London/New York: Routledge Publishing, pp 261. 
  12. Schvaneveldt, S.J. (2002): Japan Industrial Standards (JIS). In A. Bird (Ed.) Encyclopedia of Japanese Business and Management, London/New York: Routledge Publishing, pp 247-248. 
  13. Schvaneveldt, S.J. (2002) Perspective on Quality Certifications for Individuals in the U.S., Quality Management (published by JUSE), Vol 53, No 9, p 45. 
  14. Schvaneveldt, S.J. (2002): Is The Baldrige Award Still A Quality Award?, Quality Management (published by JUSE), Vol 53, No 4, p 4. 
  15. Schvaneveldt, S.J. (2002): The Baldrige Award in Education — Making Quality History, Quality Management (published by JUSE), Vol 53, No 2, p 4. 
  16. Schvaneveldt, S.J., Yanagida, H. & Isobe, A. (2001): Design for Environment at Sony: ‘Incorporating a Sound Respect for Nature’. In J. Sarkis (ed.), Greener Manufacturing and Operations: From Design to Delivery and Back, Sheffield UK: Greenleaf Publishing, pp. 290-302. 
  17. Enkawa, T. & Schvaneveldt, S.J. (2001): Just-in-Time, Lean Production, and Complementary Paradigms. In G. Salvendy (ed.), Handbook of Industrial Engineering: Technology and Operations Management, Third Edition. New York: Wiley, pp. 544-561. 
  18. Schvaneveldt, S.J. & Enkawa, T. (1998): Quality Engineering: Loss Functions, Parameter Design, and Robust Quality. In C. Madu (ed.), Handbook of Total Quality Management, Dordrecht/London/Boston: Kluwer Academic Publishers. 
  19. Akiba, M., Schvaneveldt, S.J., and Enkawa, T. (1992): Service Quality: Methodology and Japanese Perspectives. In G. Salvendy (ed.), Handbook of Industrial Engineering, Second Edition. New York: Wiley, 1992.

CONFERENCE PROCEEDINGS

  1. Schvaneveldt, S.J. (2017) Defining product quality: A new framework incorporating a societal perspective. Asian Network for Quality Congress 2017, Kathmandu, NP, Sep 20-22, 2017. 

  2. Suzuki, H; S.J. Schvaneveldt; Masuda, M. (2017) Analyzing the relationship between social quality as a dimension of product quality and customer satisfaction: A case study of automobiles. Asian Network for Quality Congress 2017, Kathmandu, NP, Sep 20-22, 2017. 
  3. Schvaneveldt, S.J. (2017) Applying error-proofing in the entertainment industry: Case study and analysis. Asian Network for Quality Congress 2017, Kathmandu, NP, Sep 20-22, 2017. 
  4. Schvaneveldt, S.J., S. Brockhaus (2017) Zero Waste Initiatives in Business: A Critical Examination International Society for Industrial Ecology / International Symposium on Sustainable Systems and Technology (ISIE-ISSST) 9th Biennial Conference, Chicago, IL, June 25-29, 2017. 
  5. Björn Frank and Shane J. Schvaneveldt (2017) International Differences in the Customer Value of Autonomous Driving Systems. International Conference on Logistics and Maritime Systems 2017, Aug 23-26, Bergen, Norway. 
  6. Frank, B; S.J. Schvaneveldt; B. Herbas Torrico (2016): “Shaping Brand Image through Social and Environmental CSR: The Roles of CSR Image and CSR Information Sources”, Proceedings of the ANZMAC 2016 Conference, Dec 5-7, Christchurch, NZ, USB. 
  7. Frank, B; S.J. Schvaneveldt (2016): “Quality Perceptions of Autonomous Driving Systems”, Proceedings of the APQO Conference 2016, Nov 20-23, Rotorua, NZ, USB. 
  8. Masuda, M; S.J. Schvaneveldt; H. Suzuki (2016) A study on analyzing trends of new products considering the viewpoint of social quality. Proceedings of the 2016 ANQ Congress (Asian Network for Quality), Sept 21-22, 2016, Vladivostock, Russia, CD-ROM. 
  9. Frank, B; S.J. Schvaneveldt (2016): “The Roles of Brand Sustainability Perceptions and Brand Sustainability Information in the Formation of Product Quality Perceptions”, Proceedings of the Qualcon 2016 Conference, July 3-5, Sydney, Australia, USB. 
  10. Frank, B; S.J. Schvaneveldt; B. Herbas Torrico (2015) "Sustainable Innovation: A Consumer Perspective", Proceedings of the 2015 IEEE International Conference on Industrial Engineering and Engineering Management, Dec 6–9, 2015, CD-ROM.
  11. Frank, B and S J Schvaneveldt (2015) Insights into the Causes of Product Avoidance and Supportive Purchasing Actions as Consumer Reactions to Product Contamination Risks after Widespread Environmental Pollution. Proceedings of the ANZMAC 2015 Conference, Nov 30 – Dec 02, 2015, Sydney, Australia, CD-ROM. 
  12. Wang, J; Schvaneveldt, S J; Matsukawa, H (2015) A Synchronized Supply Chain for Reducing Decoupling Stock. Proceedings of the 2015 POMS Conference, May 8-11, 2015, Washington DC, CD-ROM. 
  13. Yamashita, H; S.J. Schvaneveldt; H. Suzuki (2014) A Multiple Regression Analysis Model Incorporating Clustering of Multivariate Categorical Data. 104th Conference of the Japanese Society for Quality Control, May 31 – June 1, 2014, Tokyo. 
  14. Frank, B and S J Schvaneveldt (2014) International Consumer Reactions to Product Contamination Risks after Chronic Technological Disasters. Proceedings of the 2014 American Marketing Association Summer Marketing Educators Conference, August 1-3, 2014, San Francisco CA, CD-ROM. 
  15. Frank, B. and S.J. Schvaneveldt (2013) Consumer Responses to the Risk of Radioactive Product Contamination, Proceedings of the 2013 American Marketing Association Summer Marketing Educators Conference, August 9-11, 2013, Boston MA, CD-ROM. 
  16. Yamashita, H, S.J. Schvaneveldt, H. Suzuki (2013) A Multiple Regression Analysis Model Incorporating Principal Points of Binary Distributions. Proceedings of the 101st Conference of the Japanese Society for Quality Control, May 25-26, 2013, Tokyo, pp 87-90. 
  17. Frank, B., G. Abulait, B. Herbas, T. Enkawa, S.J. Schvaneveldt (2011) How Consumers Avoid Potential Disasters: A Cross-Country, Cross-Industry Study on Consumer Reactions to Uncertainty. Proceedings of the 2011 ANZMAC Conference, Nov 28-30, 2011, Perth, Australia, CD-ROM pp 1-7. 
  18. G. Abulaiti, B. Frank, T. Enkawa, S.J. Schvaneveldt (2011): “A Cross-National Comparison of the Formation of Customer Satisfaction with Supermarkets”, Proceedings of the 95th Conference of the Japanese Society for Quality Control, May 28, Tokyo, pp 85-88. 
  19. Schvaneveldt, S.J. (2010) Common Misunderstandings Regarding Statistical Process Control: A Classroom Discussion Exercise, Proceedings of Decision Sciences Institute Annual Meeting, Nov 20-23, San Diego CA, pp 4981-4986. 
  20. Schvaneveldt, S.J. (2010) Green Productivity: Discovering New Opportunities for Improvement, Proceedings of International Congress of Corporate Strategies 2010, Mar 10-12, 2010, San Jose, Costa Rica. 
  21. Frank, Björn; Abulaiti, Gulmire; Schvaneveldt, S.J.; Enkawa, Takao (2009) Individualism vs. Collectivism: Creating Loyal Customers across Cultural Boundaries, Proceedings of the 2009 ANQ Congress (Asian Network for Quality), Sept 15-18, 2009, Tokyo. 
  22. Abulaiti, Gulmire; Enkawa, Takao; Schvaneveldt, S.J.; Suzuki, Sadami (2008) Impact of Cultural Factors on Customer Satisfaction and Loyalty, Proceedings of 38th Annual Conference of The Japanese Society for Quality Control, Nov 8, 2008, Tokyo, pp 49-52. 
  23. Schvaneveldt, S.J. (2006) Understanding and Achieving Customer Satisfaction: The Key to Business Success, State of Jalisco Conference for Quality, Feb 9-11, 2006, Guadalajara, Mexico. 
  24. Tsao, De-bi; Wang, Jian, and Schvaneveldt, Shane J. (2005) Planning Manufacturing Strategy in Turbulent Environments, Proceedings of the 2005 Decision Sciences Institute Annual Meeting, November 19-22, 2005, San Francisco CA.
  25. Schvaneveldt, S.J. (2005): The Evolving Concept of Quality: A New Framework for Understanding and Defining Quality, International Conference on Quality ’05, September 13-16, 2005, Tokyo. 
  26. Ikeshoji, M., Schvaneveldt, S.J., and Enkawa, T. (2005): An Empirical Study of Economic Condition Effects on Customer Satisfaction: Japan-U.S. Comparisons, International Conference on Quality ’05, September 13-16, 2005, Tokyo. 
  27. Schvaneveldt, S.J. & Sato, H. (2003): Green Purchasing: Learning from Japanese Practice, 11th International Conference of the Greening of Industry Network, Oct 12-15, 2003, San Francisco CA. 
  28. Crabtree, N. & Schvaneveldt, S.J. (1997): Japanese Industry and the Environment: An Alternative View. Best Paper Proceedings, The Association of Japanese Business Studies Annual Meeting, Washington DC, pp. 243-251. 
  29. Schvaneveldt, S.J. (1997): Teaching Quality Management with Popular Film Scenes: Issues and Ideas, Proceedings of 1997 Western Decision Sciences Institute Conference, Waikaloa, HI, pp. 363-365. 
  30. Schvaneveldt, S.J. (1996): Innovative Teaching Methods in P/OM Invited Paper Session--”Teaching Operations Management with Popular Film Scenes”, POM-96 Bulletin: Seventh Annual Meeting of Production and Operations Management Society, Indianapolis, IN. 
  31. Hussin, Z. & Schvaneveldt, S.J. (1994): Manufacturers as Service Providers: Perspectives and Implications for Competitiveness, Proceedings of 11th Annual Conference of Euro-Asia Management Studies Association, Sintok, Malaysia, pp. 200-220. 
  32. Schvaneveldt, S.J. (1993): Error-Proofing Service Operations: Principles and Practices. Proceedings of Fourth Annual Meeting of Production and Operations Management Society, pp 7-8, Boston, MA. 
  33. Schvaneveldt, S.J. & Enkawa, T. (1991): Loss Functions in Service Quality and Derived Approaches to Loss Reduction. Proceedings of 21st Annual Conference, Japanese Society for Quality Control, pp. 13-16 (in Japanese), Tokyo, Japan. 
  34. Inada, H., Schvaneveldt, S.J., Enkawa, T. & Akiba, M. (1990): A Longitudinal Study on Dimensions of Quality. Proceedings of 37th Technical Conference, Japanese Society for Quality Control, pp. 1-4 (in Japanese), Tokyo, Japan. 
  35. Schvaneveldt, S.J., Enkawa, T., Akiba, M. & Miyakawa, M. (1989): The Structure of Consumer Evaluation Perspectives on Service Quality. Proceedings of 35th Technical Conference, Japanese Society for Quality Control, pp. 105-108 (in Japanese), Tokyo, Japan. 

CONFERENCE PRESENTATIONS

  1. Schvaneveldt, S.J. (2017) Defining product quality: A new framework incorporating a societal perspective. Asian Network for Quality Congress 2017, Kathmandu, NP, Sep 20-22, 2017. 
  2. Suzuki, H; S.J. Schvaneveldt; Masuda, M. (2017) Analyzing the relationship between social quality as a dimension of product quality and customer satisfaction: A case study of automobiles. Asian Network for Quality Congress 2017, Kathmandu, NP, Sep 20-22, 2017. 
  3. Schvaneveldt, S.J. (2017) Applying error-proofing in the entertainment industry: Case study and analysis. Asian Network for Quality Congress 2017, Kathmandu, NP, Sep 20-22, 2017. 
  4. Schvaneveldt, S.J., S. Brockhaus (2017) Zero Waste Initiatives in Business: A Critical Examination 
  5. International Society for Industrial Ecology / International Symposium on Sustainable Systems and Technology (ISIE-ISSST) 9th Biennial Conference, Chicago, IL, June 25-29, 2017.
  6. Frank, B; S.J. Schvaneveldt (2017) International Differences in the Customer Value of Autonomous Driving Systems. Int’l Conference on Logistics and Maritime Systems, Aug 23-26, 2017, Bergen, NO. 
  7. Frank, B; S.J. Schvaneveldt; B. Herbas Torrico (2016): Shaping Brand Image through Social and Environmental CSR: The Roles of CSR Image and CSR Information Sources, ANZMAC 2016 Conference, Dec 5-7, 2016, Christchurch, NZ, USB (in English). 
  8. Frank, B; S.J. Schvaneveldt (2016): “Quality Perceptions of Autonomous Driving Systems”, Asia Pacific Quality Organization Conference 2016, Nov 20-23, 2016, Rotorua, NZ (in English). 
  9. Masuda, M; S.J. Schvaneveldt; H. Suzuki (2016) A study on analyzing trends of new products considering the viewpoint of social quality. 2016 ANQ Congress (Asian Network for Quality), Sept 21-22, 2016, Vladivostock, Russia. 
  10. Frank, B; S.J. Schvaneveldt (2016): “The Roles of Brand Sustainability Perceptions and Brand Sustainability Information in the Formation of Product Quality Perceptions”, Qualcon 2016 Conference, July 3-5, Sydney, Australia. 
  11. Syahrial, E.; H. Suzuki; S.J. Schvaneveldt (2016) Serviceability Practices and Their Impact on Operational Performance: An Empirical Analysis. POMS 2016 Annual Conference, May 6 - 9, 2016, Orlando, FL. 
  12. Schvaneveldt, S.J. (2016) The Kano Model of Quality's Forgotten Side, POMS 2016 Annual Conference, May 6 - 9, 2016, Orlando, FL. 
  13. Schvaneveldt, S.J. (2016) Utah’s Zero Waste Businesses, Intermountain Sustainability Summit, Mar 24-25, 2016, Ogden, UT. Organized and presented session with Doug Dahl (Boeing Salt Lake City), Maura Olivos (Alta Ski Area), and Sebastian Brockhaus (WSU). 
  14. Frank, B; S J Schvaneveldt; B. Herbas Torrico (2015) "Sustainable Innovation: A Consumer Perspective", 2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2015), Dec 6–9, 2015, Singapore. 
  15. Frank, B and S J Schvaneveldt (2015) Insights into the Causes of Product Avoidance and Supportive Purchasing Actions as Consumer Reactions to Product Contamination Risks after Widespread Environmental Pollution. ANZMAC Conference, Nov 30 – Dec 02, 2015, Sydney, Australia. 
  16. Wang, J; H Matsukawa; S J Schvaneveldt (2015) A Synchronized Supply Chain for Reducing Decoupling Stock, Production and Operations Management Society 2015 Annual Conference, May 8-11, 2015, Washington DC. 
  17. Frank, B and S J Schvaneveldt (2014) "International Consumer Reactions to Product Contamination Risks after Chronic Technological Disasters", American Marketing Association Summer Marketing Educators Conference, August 1-3, 2014, San Francisco CA. 
  18. Yamashita, H; S.J. Schvaneveldt; H. Suzuki (2014) A Multiple Regression Analysis Model Incorporating Clustering of Multivariate Categorical Data. 104th Conference of the Japanese Society for Quality Control, May 31 – June 1, 2014, Tokyo. 
  19. Frank, B; S.J. Schvaneveldt (2013) Consumer Responses to the Risk of Radioactive Product Contamination, Competitive Paper Session of 2013 American Marketing Association Summer Marketing Educators Conference, August 9-11, 2013, Boston MA. 
  20. Yamashita, H, S.J. Schvaneveldt, H. Suzuki (2013) A Multiple Regression Analysis Model Incorporating Principal Points of Binary Distributions. 101st Conference of the Japanese Society for Quality Control, May 25-26, 2013, Tokyo.
  21. Schvaneveldt, S.J. (2012) The Evolving Business Logic of Sustainability: Toward a Triple Bottom Line for Business. Conference on Conservation, Restoration, and Sustainability: A Call to Stewardship, Brigham Young University, Provo UT, Nov 8-10, 2012. 
  22. “Lean and Green: How Sustainability Contributes to Process and Productivity Improvement”; S J Schvaneveldt, presentation to Intermountain Sustainability Summit, Ogden UT, Mar 7-8, 2012 
  23. Frank, B., G. Abulait, B. Herbas, T. Enkawa, S.J. Schvaneveldt (2011) How Consumers Avoid Potential Disasters: A Cross-Country, Cross-Industry Study on Consumer Reactions to Uncertainty, ANZMAC Conference, Nov 28-30, 2011, Perth Australia. 
  24. Schvaneveldt, S.J., Hill, S. (2011) The Sustainable Supply Chain Scavenger Hunt. Decision Sciences Institute Annual Meeting, Nov 19-22, 2011, Boston MA. 
  25. Schvaneveldt, S.J. (2011) Understanding the Role of Rational Subgroups in Statistical Process Control: An Active Learning Exercise, Production and Operations Management Society 2011 Annual Conference, April 29 - May 2, 2011, Reno, NV. 
  26. Schvaneveldt, S.J. (2011) Conceptualizing a Social Dimension of Quality, Production and Operations Management Society Annual Conference, April 29 - May 2, 2011, Reno, NV. 
  27. Schvaneveldt, S.J. (2010) Common Misunderstandings Regarding Statistical Process Control: A Classroom Discussion Exercise, Decision Sciences Institute Annual Meeting, Nov 20-23, San Diego CA. 
  28. Schvaneveldt, S.J. (2010) Green Productivity: Discovering New Opportunities for Improvement, International Congress of Corporate Strategies 2010, Mar 10-12, 2010, San Jose, Costa Rica. 
  29. Frank, Björn; Ablat, Gulmire; Schvaneveldt, S.J.; Enkawa, Takao (2009) Individualism vs. Collectivism: Creating Loyal Customers across Cultural Boundaries, 7th ANQ Congress (Asian Network for Quality), Sept 15-18, 2009, Tokyo. 
  30. Schvaneveldt, S.J. (2009) Green Purchasing: Comparing Producer and Purchaser Perspectives, Production and Operations Management Society 2009 Annual Conference, May 1-4, 2009, Orlando FL. Schvaneveldt, S.J. (2009) The Green Side of Lean, 2009 Continuous Process Improvement Symposium, May 14-15, Ogden UT. 
  31. Ablaiti, Gulmire; Enkawa, Takao; Schvaneveldt, S.J.; Suzuki, Sadami (2008) Impact of Cultural Factors on Customer Satisfaction and Loyalty, 38th Annual Conference of The Japanese Society for Quality Control, Nov 8, 2008. Tokyo. 
  32. Schvaneveldt, S.J. (2008) Operations Management in the Movies: More Ideas for Teaching, 19th Annual Conference of the Production and Operations Management Society, May 9-12, 2008, La Jolla CA. 
  33. Schvaneveldt, S.J. (2006) “Understanding and Achieving Customer Satisfaction: The Key to Business Success”, State of Jalisco Conference for Quality, Feb 9-11, 2006, Guadalajara, Mexico. 
  34. McKay, Aaron D. and Schvaneveldt, S.J. (2005) Baldrige Award Winners and Social Responsibility: Trends and Comparisons, Decision Sciences Institute Annual Meeting, November 19-22, 2005, San Francisco CA. 
  35. Tsao, De-bi; Wang, Jian, and Schvaneveldt, S.J. (2005) Planning Manufacturing Strategy in Turbulent Environments, Decision Sciences Institute Annual Meeting, November 19-22, 2005, San Francisco CA. 
  36. Schvaneveldt, S.J. (2005): The Evolving Concept of Quality: A New Framework for Understanding and Defining Quality, International Conference on Quality ’05, September 13-16, 2005, Tokyo.
  37. Ikeshoji, M., Schvaneveldt, S.J., and Enkawa, T. (2005): An Empirical Study of Economic Condition Effects on Customer Satisfaction: Japan-U.S. Comparisons, International Conference on Quality ’05, September 13-16, 2005, Tokyo. 
  38. Tsao, De-bi and Schvaneveldt, S.J. (2004) Estimating Customer Lifetime Value Using Hierarchical Bayesian Method, Decision Sciences Institute Annual Meeting, Nov. 20 - 23, 2004, Boston, MA. 
  39. Wang, Jian; Schvaneveldt, S.J.; Cao, De-bi (2004) A Structural Model of Common Approaches Dealing with Changes and Uncertainty in Manufacturing System, INFORMS Annual Meeting, Oct 24-27, 2004, Denver CO. 
  40. Schvaneveldt, S.J. (2003) A Survey of Green Purchasing Activities and the Implementation of Internet-Based Systems in Japanese Firms, 34th Annual Meeting of Decision Sciences Institute, Nov 22-25, 2003, Washington DC. 
  41. Schvaneveldt, S.J. and Sato, H. (2003): Green Purchasing: Learning from Japanese Practice, 11th International Conference of the Greening of Industry Network, Oct 12-15, 2003, San Francisco CA. 
  42. Schvaneveldt, S.J. (2002): Re-examining the Definition of Quality, Decision Sciences Institute Annual Meeting, San Diego CA, Nov 2002. 
  43. Crabtree, N. & Schvaneveldt, S.J. (1997): Japanese Industry and the Environment: An Alternative View. Best Paper Proceedings, The Association of Japanese Business Studies Annual Meeting, Washington DC, pp. 243-251. 
  44. Schvaneveldt, S.J. (1997): Teaching Quality Management with Popular Film Scenes: Issues and Ideas, Proceedings of 1997 Western Decision Sciences Institute Conference, Kamuela, HI, pp. 363-365. 
  45. Schvaneveldt, S.J., Berger, P., Powell, S. & Davis, B. (1997): Applying Quality Function Deployment to University Testing Services: A Case Study and Cross-Disciplinary Learning Project, Proceedings of 1997 Western Decision Sciences Institute Conference, p. 896, Kamuela, HI. (Extended abstract published) 
  46. Crabtree, N. & Schvaneveldt, S.J. (1996): Japanese Business and the Environment : Overview and Future Perspectives, Western Conference of the Association for Asian Studies, Ogden, UT. 
  47. Schvaneveldt, S.J. (1996): Defining Quality: A Typology and Pedagogical Exercise, Proceedings of 38th Annual Mountain Plains Management Conference, Vol. I , p. 201, Park City, UT. 
  48. Schvaneveldt, S.J. (1996): Innovative Teaching Methods in P/OM Invited Paper Session--”Teaching Operations Management with Popular Film Scenes”, POM-96 Bulletin: Seventh Annual Meeting of Production and Operations Management Society, Mar 30 - Apr 02, 1996, Indianapolis, IN. 
  49. Schvaneveldt, S.J. (1995): The Evolution of Quality Management: Some Conceptual Frameworks, Proceedings of 1995 Production and Operations Management Society Conference, Pittsburgh, PA. 
  50. Hussin, Z. & Schvaneveldt, S.J. (1994): Manufacturers as Service Providers: Perspectives and Implications for Competitiveness, Proceedings of 11th Annual Conference of Euro-Asia Management Studies Association, Sintok, Malaysia, pp. 200-220. 
  51. Schvaneveldt, S.J. (1993): Error-Proofing Service Operations: Principles and Practices. Proceedings of the Fourth Annual Meeting of the Production and Operations Management Society, Oct 3-5, 1993, Boston, MA, pp 7-8. 
  52. Schvaneveldt, S.J. & Enkawa, T. (1991): Loss Functions in Service Quality and Derived Approaches to Loss Reduction. Proceedings of 21st Annual Conference, Japanese Society for Quality Control, pp. 13-16 (in Japanese), Tokyo, Japan.
  53. Inada, H., Schvaneveldt, S.J., Enkawa, T. & Akiba, M. (1990): A Longitudinal Study on Dimensions of Quality. Proceedings of 37th Technical Conference, Japanese Society for Quality Control, pp. 1-4 (in Japanese), Tokyo, Japan. 
  54. Schvaneveldt, S.J., Enkawa, T., Akiba, M. & Miyakawa, M. (1989): The Structure of Consumer Evaluation Perspectives on Service Quality. Proceedings of 35th Technical Conference, Japanese Society for Quality Control, pp. 105-108 (in Japanese), Tokyo, Japan. 

INSTRUCTION MANUAL PUBLICATIONS

  1. Contributing author and reviewer for ASQ Certified Quality Process Analyst (CQPA) Study Course, American Society for Quality, 2014.
  2. Contributing author for ASQ Certified Quality Process Analyst Exam Question Database, American Society for Quality, 2014. 
  3. Operations Management Video Series (1997), Prentice Hall, Business Publishing Division Content editor and subject matter expert for three instructional videos: 
    • Topics in Operations Management I
    • Topics in Operations Management II 
    • Plant Tours I