Canvas Tech Support

Canvas Help Desk

(801) 626-6188
LMSsupport@weber.edu
Monday - Thursday 8 AM to 5 PM
Friday 8 AM to 4:30 PM
Ogden Campus - Lampros Hall 215

After Hours: Available 24/7
(877) 215-0831 
support@instructure.com
Click the Help menu in Canvas for Live Chat

IT Service Desk

(801) 626-7777
1-800-848-7770 Option 5 then 1
Monday - Friday: 7:30 AM - 10:00 PM
Saturday - Sunday: 10:00 AM - 9:00 PM
Campus holidays: 10:00 AM - 9:00 PM
csupport@weber.edu
Ogden Campus - Lampros Hall 110

Chi Tester Help Desk

(801) 626-6477
chitester@weber.edu

Monday - Thursday 8 AM to 5 PM
Friday 8 AM to 4:30 PM
Ogden Campus - Hurst Center

Publisher Material and Third-Party App Support

WSU Online is prepared to support all course material in Canvas in a quick and efficient manner. However, if your course is utilizing third-party course material (McGraw-Hill, Pearson, Cengage, WileyPlus, VitalSource, etc.) WSU Online does not have access to these third-party systems to troubleshoot issues that may arise. Below is a list of support contacts for some of the widely used vendors. If you need additional help with these systems or are not getting the support you need in a timely fashion, we advise that you get in touch with your respective vendor representatives if you need help with any of these systems.

Known System Issues and Outages

 

You can follow ongoing system issues and outages for many of these tools on the System Outages page in your eWeber portal.