Automatic Wi-Fi Setup Tool

The Weber State Wireless Onboarding Tool is available to faculty, staff, and active students and will set up a device to automatically connect to secure wireless internet whenever it comes in range of any WSU campus or any other institution's eduroam network*.  Visitors can refer to the Wi-Fi Internet page for connection options.

*Weber State secure wireless access will be provided through eduroam rather than WSU Secure going forward.

While using WSU's network services, users are subject to WSU's Acceptable Use Policy for Computing and Network Resources (PPM 10-2).  Violation of this policy may result in a user's network access being suspended.  Note that any sort of peer-to-peer (P2P) connection is strictly prohibited while on campus (Torrents, Limewire, etc.).

Refer to the following sections on this page:

For additional information, see the Wi-Fi Internet page.
 

If you require assistance or have any questions, please contact the IT Service Desk.

Wireless Onboarding Instructions

See further below for specific video instructions.

If On-Campus

  1. If not already online, from your device's Wi-Fi menu select WSU Guest.
    • If connecting to WSU Guest, proceed with to 2 otherwise skip to step 3.
  2. Open an internet browser (like Google Chrome) then read through and confirm the Acceptable Use Policy to finish connecting to WSU Guest.
  3. Visit https://eduroam.weber.edu to download the Weber State Wireless Onboarding Tool.
  4. Run the tool to complete the Wi-Fi setup process which will connect to WSU's eduroam network.
    • If the tool doesn't automatically connect to eduroam, manually select eduroam from your device's Wi-Fi menu.

If Off-Campus

  1. From your device, open an internet browser (like Google Chrome) and visit https://eduroam.weber.edu to download the Weber State Wireless Onboarding Tool.
  2. Run the tool to complete the Wi-Fi setup process.
  3. Once on-campus, the device should automatically connect to WSU's eduroam network.
    • If the tool doesn't automatically connect to eduroam, manually select eduroam from your device's Wi-Fi menu.


General Onboarding Troubleshooting

The following fixes can help with onboarding problems:

PROBLEM: After connecting to WSU Guest, the onboarding website will not load.
TO FIX: Open a web browser and go to http://guestwifi.weber.edu.  Then click the Staff/Faculty/Student button which will proceed to the onboarding website.

 

PROBLEM: Onboarding is not working from an existing wireless network (WSU Guest, WSU Secure, etc.)
TO FIX: Plug the device in with a wired Ethernet connection and then restart onboarding by going to https://eduroam.weber.edu.

 

PROBLEM: After successfully completing the onboarding tool, the device is not automatically connected to eduroam.
TO FIX: Manually forget any existing WSU Secure & WSU Guest networks and then manually connect to eduroam from the device's Wi-Fi menu.

Windows Onboarding Video Guide

The following video describes how to onboard a Windows device:


Windows Onboarding Troubleshooting

The following fixes can help with Windows onboarding problems:

PROBLEM: After the onboarding tool has you enter your Weber username and password, the tool shows the error 'cannot continue with credential collection’.
TO FIX: Plug the device in with a wired Ethernet connection and restart enrollment by going to https://eduroam.weber.edu.

 

PROBLEM: Eduroam is not automatically connecting after completing the onboarding tool.
TO FIX: Manually select eduroam from the Wi-Fi menu and then choose the “Connect with certificate” option (below the username/password prompt).

macOS Onboarding Video Guide

The following video describes how to onboard an Apple macOS device:


macOS Onboarding Troubleshooting

The following fixes can help with macOS onboarding problems:

PROBLEM: The onboarding website is automatically selecting Catalina when using a Big Sur device.
TO FIX: Manually select Big Sur in the device dropdown at the bottom of the page.

 

PROBLEM: After connecting to WSU Guest, the mini browser that pops up the use agreement will not download the onboarding tool.
TO FIX: Restart the onboarding process by using Safari or another full browser (like Chrome, Firefox, etc.) and going to https://eduroam.weber.edu.

 

PROBLEM: After downloading the onboarding tool, a macOS notification displays that a Profile needs to be approved to install, but clicking the notification doesn’t open anything.
TO FIX: Manually navigate to System Preferences > Profiles and proceed to allow the Profile to install.

Android Onboarding Video Guide

The following video describes how to onboard an Android device:


Android Onboarding Troubleshooting

The following fix can help with Android onboarding problems:

PROBLEM: eduroam is not working after upgrading to Android 12.
TO FIX: Uninstall and reinstall the JoinNow MultiOS app from the Play Store, then proceed through the onboarding process again at eduroam.weber.edu.

 

PROBLEM: After installing the onboarding app, the app opens and hangs at a 'downloading configuration' screen.
TO FIX: Go back to the browser and click the JoinNow button again which should then re-open the onboarding app and properly configure it.  Proceed through the app to finish onboarding.

 

PROBLEM: Eduroam is not automatically connecting after completing the onboarding tool.
TO FIX: Forget eduroam in W-Fi settings and let eduroam auto-connect again.

iOS/iPadOS Onboarding Video Guide

The following video describes how to onboard an Apple iOS and iPadOS device:


iOS/iPadOS Onboarding Troubleshooting

The following fixes can help with iOS/iPadOS onboarding problems:

PROBLEM: While onboarding, Settings opens a browser that is not Safari. The page displays an error saying that Safari must be used.
TO FIX: Go to Settings, scroll down and select the non-Safari browser (e.g. Chrome, Firefox), then change the Default Browser App option to Safari.  Restart the onboarding process by going to https://eduroam.weber.edu.

 

PROBLEM: After the onboarding tool has you enter your Weber username and password, Settings still shows an Install/Cancel prompt from the first Profile download.
TO FIX: Select Cancel on the Profile prompt to return to the front Settings page, then select Profile Downloaded and proceed to install the second Profile.

 

PROBLEM: After installing the first Profile, Settings opens a new browser tab that loops and displays the beginning of the onboarding process.
TO FIX: Close the new tab, navigate to the original tab, and refresh the page.  Proceed to sign in and download the second Profile.

 

PROBLEM: After connecting to WSU Guest and installing the first Profile, the mini browser that pops up the use agreement loops back to the beginning of the onboarding process and won’t download the second Profile.
TO FIX: Restart the onboarding process by using Safari and going to https://eduroam.weber.edu.

 

PROBLEM: An iPad Pro is failing to onboard.
TO FIX: Go to Settings, select Safari > Request Desktop Website, and disable desktop website requests.  Restart the onboarding process by going to https://eduroam.weber.edu ensuring the iPhone/iPad option is selected.  Re-enable desktop website requests after onboarding is completed.

Unsupported Wi-Fi Devices

In order to connect to eduroam and WSU Secure, devices must support the WPA2 Enterprise or WPA3 Enterprise wireless security. 

A device's manual or technical specifications will identify this.

Contact the IT Service Desk with questions or for other options.

Known unsupported devices include:

  • Microsoft Xbox consoles
  • Sony PlayStation consoles
  • Nintendo gaming consoles
  • Apple HomePod
  • Google Chromecast
  • Amazon Fire TV Stick
  • Amazon Echo devices
  • Roku devices
  • Most smart TVs
  • Most wireless printers

Wired Internet

Many devices have Ethernet ports that allow for wired internet connection.  If you live in the student dorms, see options for wired internet.