General Member Policies
- Patrons must be at least 16 years old to purchase a day pass. (Must provide a waiver signed by a parent)
- All guest pass users are required to create an account in DSE and sign the Stromberg Complex waiver.
- The Stromberg Complex reserves the right to refuse membership to anyone who has violated any WSU policy, the campus Code of Conduct, any Stromberg Complex policy or is not in good standing with the university for any reason.
- When a member’s membership has expired, he/she immediately forfeits all access rights to the Stromberg Complex until his/her membership is renewed.
- All members are required to have a Wildcard or Stromberg Complex issued membership card for entry.
- The Stromberg Complex staff reserves the right to check photo identification when necessary.
- Members must abide by all Stromberg Complex policies, rules and staff requests.
- The Stromberg Complex reserves the right to suspend or terminate any membership. Members and guests who violate Stromberg Complex policies or commit one or more of the following actions will be subject to suspension or termination of their membership or guest privileges:
- Entering the Stromberg Complex secure area without authorization
- Purposefully opening doors/gates to allow unauthorized people to enter the building
- The use of a WSU Wildcard by anyone other than the cardholder
- Collusion in any of the actions stated above
- Appeals of a membership suspension will be heard after half of the suspension has been served. A formal written appeal must be submitted to the Stromberg Complex Facility Manager or their designee.
- Memberships are required to be paid in full at the time of purchase.
- Verification of status may be performed at the discretion of the Stromberg Complex Facility Manager or his/her designee.
- Children under the age of 16 are only permitted in the Stromberg Complex when directly supervised at all times by a parent/legal guardian or instructor/activity leader.
- Children under the age of 16 are not permitted to be in cardio and machine and free weight areas. Facility use by children under the age of 16 is restricted to the indoor tracks, basketball courts, and Swenson Pool.
Cancellation/Transfer/Refund Policies
There are no refunds for any membership except in the case of a medical necessity (which must be supported by a physician’s note) or death in the family (documentation is required). The amount of time missed due to either of these exceptions will either be credited to the member’s account or a prorated dollar amount will be refunded via check within 30 days of the request.
A member may cancel their membership at any time, however refunds for canceled memberships will only be honored in the above stated exceptions.
Stromberg Complex memberships are non-transferable.
Stromberg Complex memberships are not eligible to be suspended or “frozen” by the request of the member at any time regardless of the reason, except in the above stated exceptions or for sabbaticals, active duty military, etc.