Can you view or modify student or employee information? Do you have a specific elevated role such as ‘advisor’ or ‘faculty’ in systems such as Banner or Argos? Did your access to systems require provisioning upon hire? These situations are required to use Duo.

For example, if your role puts you in contact with Personally Identifiable Information (PII), or interacts with sensitive business information i.e. financials, student information, and employee information the additional level of security provided by Duo is necessary.

The requirement for those who have this type of role or access stems from our desire to improve security to data access and the USHE policy R345, Information Technology Resource Security, which requires multi-factor authentication for anyone with administrative or functional access to IT Resources that store, process, or transmit PII. Our institution has chosen Duo to implement this requirement.

1. 

   To request access please go to the Duo Mobile Self Service app in the eWeber Portal.
2. Once you have access to DUO make sure you are logged out of the website (CAS).
3. Log back into the website (CAS) and you will be prompted to set up DUO.
4. Follow the step by step process to add your mobile device to the system.
   For practice, click the video to the right.
5. Set up your mobile device first (preferred) then set up your desk phone as a back up.
6. In case of problems, contact the IT Service desk, or email security@weber.edu.

Yes. You will need to change your password once a year while using DUO.

If you can't find DUO on the store, then your operating system (OS) version may not be supported. Check to see if there any OS updates available. If there are no updates available, contact the help desk (ext. 7777) for more assistance.

1. Click on "Add a new device" on the left side of the screen
   
2. Choose the type of device you are adding.
   
3. Enter phone number and then click "Continue"
   
4. Select the type of phone you are adding.
   
5. Install the Duo Mobile app
   1. Launch App Store/Google Play Store app and search for "Duo Mobile"
   2. Tap "install" to install the app.
6. Once application has installed, click "I have Duo Mobile installed"
   
7. Scan the activation barcode
   1. Open Duo Mobile.
   2. Tap the "+" button.
   3. Scan this barcode.
   
8. After you scan the barcode, a green check mark will appear. Click "continue".
   
9. Your device has now successfully been added!
   

If you do not have a mobile device you will need to go to the IT Service Desk in Lampros Hall Room 218 during business hours to pick up a security token. Please let them know you are coming so they can have a token ready when you get there. You can contact them at 801-626-7777 or csupport@weber.edu.

1. Select "My Settings & Devices"
   
2. You will see this page titled by "My Settings and Devices"
   
   From here, there are a few things one can do:
   • Change default device

     Click the dropdown

     
   • Change automatic verification settings

     Click desired options. Duo Push is the recommended option.

     
   • Change device settings

     Click "Device Options" button for the desired device. You will then be able to choose to:

     • Reactivate Duo Mobile
     • Change Device Name
     • Delete Device

     

 
Here is a video about how Duo works. Or read the instructions below.

1. Log into your "eWeber"
2. You will then see this screen, which says, "Pushed a login request to your device..."
3. Approve or Deny Request
   

   On your device you will see this screen, and you have the option to either:

   • Approve:
     Duo will log you into your eWeber portal.
   • Deny:
     Duo will then have you choose whether it was a mistake or seems fraudulent. Afterwards it will deny access to your account.

Alternatively, you may authenticate by having your phone called, or by entering a passcode.

• Call Me
  • To Approve Access:
    Answer the call, and press any number on the keypad.
  • To Deny Access:
    Answer the call, and then hang up

  
• Enter a Passcode
  1. Open the Duo Mobile App.
  2. Click the key icon on the right hand side. A 6-digit code will appear
  3. Type the code into the designated area on your computer.
  4. Click "log in"
  

Security Tokens can get out of sync with the account they are assigned to. This happens when the button is pushed too many times and generates a code without the code being used. You will need to contact the IT Service Desk at 801-626-7777 or come in to Lampros Hall to get your token resynced to the account. You will need to have the token with you for this to work.

You have 10 tries before you will be locked out. If in the case that you are locked out or lose your device you will need an administrator to bypass the log in for you. To do this, go to the IT Service Desk in LP 218.

You will need to bring with you, your device and a valid form of identification Ex. Wildcat Card or drivers license.

If you lose a token, the replacement cost is $25 and can be obtained from the IT Service Desk after payment. If your department is willing to pay for a replacement then you can fill in the Duo 2-Factor Replacement Token form and take it to the IT Service Desk. If you are going to pay for the replacement token yourself, you can fill in the Duo 2-Factor Replacement Token form and take it to the cashier's office and bring the receipt to the IT Service Desk with the form or pay the $25 fee online in the Weber Duo eStore and go to the IT Service Desk and pick up the replacement.

If you received a notification to approve access via Duo that you did not initiate, change your password and notify the Information Security Office at security@weber.edu. The only way a user receives notifications is if someone has been able to enter the username and password in the CAS sign-on and gotten to the Duo page and to try and authenticate as the user.