If you haven't set up an account recovery email address, do so before enrolling in Duo.
- Visit the Duo Mobile Self Service app in the eWeber Portal on a computer and click "Get Started." Log in to your account if needed, and click "Get Started" again.
- Download the Duo app by searching "Duo Mobile" in the App store or Google Play store. Grant Duo access to push notifications and your device’s camera.
- Click “Send Authorization Email" in the eWeber Portal on your computer, then open email on your computer as well, and follow the instructions. Complete this step from a computer, not your phone.
- Click “Get Started” again in the Duo Mobile Self Service app in your eWeber portal.
- Choose the device type you’d like to register, such as a smart phone or tablet. If you're enrolling a mobile phone, enter the phone number of the device and select what kind of phone it is. If enrolling a tablet, select what type as well.
- Click “I have Duo Mobile installed.”
- Open the Duo app on your device, select “Add” and then “Use QR code.” Use your device’s camera to scan the QR code that appears on your computer screen. If your camera is broken and you cannot scan the QR code, press “Email me an activation link instead,” enter an email address and press “Send email," then follow those instructions.
In case of problems, contact the IT Service Desk or email security@weber.edu.
Once installed, you will be prompted to use Duo when logging into the eWeber portal. You have 10 tries before you will be locked out. Should that happen, you will need an IT administrator to bypass the login at the IT Service Desk in Lampros Hall, room 110. You must bring your device and a valid form of identification, such as your Wildcard or drivers license. You may also contact the IT Service Desk at 801-626-7777 or csupport@weber.edu and they will provide assistance bypassing the login.
To add a new device to Duo, simply select “Add a new device” when the Duo authentication screen appears and follow the prompts.
Some very old operating systems are not compatible with Duo. Make sure your device is up to date with the most recent operating system available. If you get a new smartphone, you will need to install Duo again on that device once you’ve activated it.