Announcements: Starfish System Technical Challenges (August 7-8, 2026)
Recently, EAB Starfish pushed through product enhancements that caused errors for Google calendar integration and appointment notifications. Starfish was taken off-line for several hours the morning of August 8th to walk back these enhancements and mitigate students being able to schedule appointments at times when staff have a Google calendar conflict.
If your Google calendar/Starfish sync is not working, you can take the following steps to troubleshoot. 1) In Google Calendar sharing settings, reset your secret iCal link and copy it. 2) In your Starfish Profile > Appointment Preferences, delete your old secret iCal link & click Save to allow your Starfish account to completely unsync from Google. 3) Paste in the new secret iCal address and click Save. 4) Allow 5-10 minutes for calendars to sync. You should see Google calendar events populate in your Starfish appointments weekly calendar view.
For technical support, email starfish@weber.edu. For urgent help, send a Google chat to xiaosong@weber.edu.
Starfish is an early alert and retention platform that was launched at Weber State University in the fall of 2017. The purpose and goal of the tool is to enhance the way we work across campus to help students by:
- Facilitating communication and connection between instructors, students, advisors, and support services
- Providing a streamlined means for faculty to give feedback to students on course performance and/or attendance through Progress Surveys
- Helping us prioritize and coordinate outreach for students; especially our most vulnerable students
- Keeping students informed of their own progress and achievements and prompting them to action if needed
- Connect students to campus resources
For questions or concerns, email starfish@weber.edu.
Special Feature Highlight: Surveys lead to Starfish To-Dos and Referrals
Our Starfish team works in partnership with key campus stakeholders to connect students with just-in-time information and referrals to campus services.
- Ask Waldo SMS Text Messaging Survey(s)
- Student Success Analytics: Pre-Semester Check-in/Belonging Survey
Updates
How does Starfish support retention and persistence initiatives at WSU?
- Check out our 20-21 Program Results to see what we were able to accomplish with the efforts of our amazing faculty and staff!
- Best Practices - 4 Tips for using Starfish Flags & Kudos for Faculty