Announcements: Starfish Professional Access Issue (September 3, 2026)
This morning, we are having an issue where some staff members have lost their Starfish Access. Our IT team and EAB support are working on troubleshooting.
If you lost professional roles in Starfish on August 31 and use Starfish for appointment scheduling:
Check your Starfish profile settings and re-add calendar managers (if applicable). See tutorial.
If you have regained full Starfish access but are experiencing issues with your Google Calendar sync, this tutorial offers a troubleshooting guide.
For technical support, email starfish@weber.edu. For urgent help, send a Google Chat to xiaosong@weber.edu.
Thank you for your patience, understanding, and support.
Starfish is an early alert and retention platform that was launched at Weber State University in the fall of 2017. The purpose and goal of the tool is to enhance the way we work across campus to help students by:
- Facilitating communication and connection between instructors, students, advisors, and support services
- Providing a streamlined means for faculty to give feedback to students on course performance and/or attendance through Progress Surveys
- Helping us prioritize and coordinate outreach for students; especially our most vulnerable students
- Keeping students informed of their own progress and achievements and prompting them to action if needed
- Connect students to campus resources
For questions or concerns, email starfish@weber.edu.
Special Feature Highlight: Surveys lead to Starfish To-Dos and Referrals
Our Starfish team works in partnership with key campus stakeholders to connect students with just-in-time information and referrals to campus services.
- Ask Waldo SMS Text Messaging Survey(s)
- Student Success Analytics: Pre-Semester Check-in/Belonging Survey
Updates
How does Starfish support retention and persistence initiatives at WSU?
- Check out our 20-21 Program Results to see what we were able to accomplish with the efforts of our amazing faculty and staff!
- Best Practices - 4 Tips for using Starfish Flags & Kudos for Faculty