Resolving Conflicts: The Process
Step One: Getting the Story
- You will be presenting your perception of the problem.
- When you talk, use an adult, assertive approach rather than a submissive or aggressive style.
Step Two: Brainstorming Possible Solutions
- Define your goals in this process.
- Be open to all ideas, including ones you never considered before.
- Consider the solution(s) which will em-power you.
Step Three: Ombuds Strategies
- Meet with respondent
- Facilitate joint meeting(s)
- Shuttle diplomacy
- Follow up
Step Four: Gathering Information
- The Ombuds will try to get to the underlying interests, needs, and concerns.
- The Ombuds can ask for information for any entity at the University and expect cooperation.
Step Five: Negotiating a Solution
- By this stage, the conflict may be resolved: Both sides may better understand the position of the other, and a mutually satisfactory solution may be clear to all.
- The pros and cons of options are weighed.
- Choices are weighed in relation to goals.