Ask Waldo

Meet Waldo! WSU's Chat & Text Bot


Ask Waldo is an artificial intelligence-powered chatbot that can help students answer their questions about WSU. Whether it's about financial aid, enrollment or even parking, you can ask Waldo your question and receive a reply. All you have to do is click on the purple Ask Waldo icon on the bottom right-hand corner of this page.

If Waldo doesn’t know the answer, he can forward your question to the appropriate department if you use the command #followup

Waldo speaks English, Spanish, Chinese, & several other languages, so type your question in whatever language you speak and Waldo will reply.

DON’T BE THE LAST TO KNOW  students should be getting texts from Ask Waldo!

If you're not already getting them, email with your phone number.

  • Students will receive texts about important deadlines, class waitlists, tips for success and so much more.

  • Students can also reply with your own questions and comments so Ask Waldo can help you achieve academic success.

  • Waldo does not text faculty or staff.

Ask Waldo will send an average of one to two text messages per week.

You can pause text messages by replying with #PAUSE, this will stop messaging for two weeks.

You can always opt out of Ask Waldo messaging by responding with STOP or CANCEL.

Feeling a little out of the loop? Opt back in by replying START to the last message that you received or to 801-797-2160. Waldo may text back on a different number, save this number in your contacts so you can ask another question later.

You can also email to opt in. 

Keep Your Contact Info Updated in your eWeber portal so that Ask Waldo can stay in touch. You can easily update your phone number by clicking on your user icon found in the upper right-hand corner of the page, then go to Profile Settings, click the Personal Profile tab, there you will be able to edit your phone number.