Freight Damage

Contact Shipping/Receiving when visible or concealed damage is discovered, and take the following steps:

  • When merchandise is delivered to the department, open all cartons immediately and inspect for concealed damage

  • Examine contents to verify accuracy of part numbers and shipping quantities.

  • Contact Shipping/Receiving when damage is first discovered (801) 626-6019.

  • Retain damaged items and all original packaging for inspection by carrier.

  • Receiving will pick up merchandise from the department and contact the shipper and the vendor.

  • A damaged freight claim must be filed within 15 days.