Rationale for this indicator as a valid measure of achievement

Achievement Indicator: The objective is that students experience effective support services

Student satisfaction with services are indicators of the effectiveness of support. In some cases, such as tutoring, learning outcomes are indicators of the efficacy of academic support services.



Acceptable achievement thresholds for metrics assessing this indicator are

  • Student ratings on satisfaction with support services will average above “satisfied” on university surveys

  • Student ratings of help received in coping with non-academic responsibilities will be comparable to the national NSSE average.

  • Student ratings on satisfaction with academic support services will trend towards the national Noel-Levitz average.