Weber State University suspended all classes from March 13-17 after Utah Governor Gary Herbert asked all higher education schools in Utah to move to virtual course delivery. Beginning March 18th, your classes will be delivered remotely using Canvas and various WSU-supported systems.

Stay up to date on the COVID-19 details and these Frequently Asked Questions through WSU’s website and use the following information to continue your education in the online environment.

Stay Calm

We know that this is a stressful time, so please do not overwhelm yourself. This guide can help you get your online instruction started, and we have resources and support teams to help you.

Instructor Updates

Your instructor is your best resource for understanding how your class will function online. In most cases, istructors will use Canvas. They may not be able to respond immediately to your individual messages, so watch for class announcements. Check your Canvas Announcements, Canvas Inbox, and Wildcat Email to get messages from your instructors about how to proceed in your courses.

Canvas Resources

If you are new to Canvas, here are some videos to watch:

You can also check out the “Passport to Canvas” online training for students if you aren't familiar with how to use the system.

Peer Support

If you are nervous about getting started or want to ask someone how to best succeed in your online class, there are students just like you. For any technical support, please contact Canvas Support directly (801)626-6499 or wsuonline@weber.edu. Peer mentors, tutors, lab aides, advocates, and coaches are available to support you online.

Student Success and Study Tips

A key to your success in online courses will be developing good study habits.  Make a study plan and follow it consistently.

Here are some online resources:

Testing Centers and Placement Testing

All testing centers and computer labs were closed on March 17th at 6:00 PM. Your instructors will have more information regarding tests in your online courses.

Presently, testing centers are not administering placement tests but we expect soon to have directions for students interested in math and English placement testing. Check the following website for more information: weber.edu/testingcenter

Due to social distancing mandates, faculty will not require assessments in the classroom, in a Testing Center, or through distance and/or online proctors.

If you have questions or concerns about this, your instructor is the best person to contact.

For those of you who have scheduled exams with ProctorU, please cancel your appointment immediately. Once your exam is canceled, send an email to support@proctoru.com letting them know your instructor has canceled the exam and you are requesting a refund.

Computer Labs

Computer labs will be closed March 17th at 6:00 PM. Recognizing this decision to close computer labs impacts students who rely on access to these resources. The university is in the process of providing technology to students who lack computer resources. Students who need to check out a computer can complete the form located at Laptop Checkout.

Counseling and Psychological Services

The Counseling and Psychological Services Center will no longer be taking new clients. If you are a current client, your therapist will be contacting you. More information can be found at weber.edu/counselingcenter. The following are helpful links for coping with transition and anxiety.

Weber Cares Pantry

Effective immediately, food from the Weber Cares Pantry will be distributed BY APPOINTMENT ONLY. For detail, consult this link: weber.edu/ccel/pantry.html

Commencement

Commencement has been postponed. You can check this website for updated information: weber.edu/commencement.

Student Affairs and Student Support Services

Many services and events are being closed or canceled or moved online. The latest information can be found at weber.edu/studentaffairs.

Go mobile

Download the Canvas Student app on your mobile device for easy access to your course materials.

Contact Technical Support

If you need technical assistance, contact the appropriate technical support desk:

Canvas Help Desk

(801) 626-6499
wsuonline@weber.edu

Monday - Thursday 8 AM to 5 PM
Friday 8 AM to 4:30 PM
Ogden Campus - Lampros Hall 215

Chi Tester Help Desk

(801) 626-6477
chitester@weber.edu

Monday - Thursday 8 AM to 5 PM
Friday 8 AM to 4:30 PM
Ogden Campus - Hurst Center

IT Service Desk

(801) 626-7777
1-800-848-7770 Option 5 then 1
csupport@weber.edu
Phone support open until midnight