All Financial Services employees need to sign up for DUO dual-authentication.
Please sign up here at the DUO Self Service page.


Frequently Asked Questions


Q: What is DUO?
A: DUO is a third party, 2-factor authentication system that the university has implemented to help protect access to your eWeber account in the event that your password is stolen and your account compromised.

When you log into the eWeber portal with your username and password, you will have the option to do one of the following:

  • Have DUO send you a "push" through the DUO app on your smartphone,
  • Call your smartphone, or
  • Enter in a passcode which you get from the DUO app.
Financial Services recommends the “push” method as it is the easiest of the three methods.


Q: Where can I download the DUO app?
A: The DUO app is available for Android and iOS devices from the Google Play Store and Apple’s App Store respectively. It is free to download.

Q: Do I have to use a smartphone?
A: Although using a smartphone to authenticate is recommended, you can also use a tablet, landline, or a U2F token.

Q: What if I don’t have my smartphone on me? Am I going to be locked out of my account?
A: It is recommended to also add your office phone number after adding your smartphone to DUO. This will provide a backup just in case your cell phone is not available, and you won’t be locked out of your account! Here is a step by step instruction (PDF) for adding your office phone to DUO.


Q: I've tried too many times to use DUO and I'm locked out of my account. What do I do now?
A: If you have tried 10 times to use DUO and you have been locked out, you will need an administrator to bypass the log in for you. You will have to call the IT Department at 801-626-7777.


Q: What is a “push”?
A: A push is simply a notification that your smartphone will receive from the DUO app. The notification will give you the details of where you are trying to log in from. DUO will ask you to “Approve” or “Deny” the login request.


Q: Can I have DUO automatically send me a push?
A: Yes, follow these instructions(PDF) to learn more.


Q: I don't have service and can't receive a push. What should I do?
A: If you are unable to receive a push, you may also request a passcode. On the DUO screen, click "Enter a Passcode" and you will be prompted to enter a passcode.
In order to access your passcode:

  1. Click on the DUO app on your device.
  2. Click the key icon on the right hand side. A 6 digit code should appear.
  3. Enter in the passcode and click "Log In".


Q: I need to have DUO call me because I'm using my office phone. How do I do that?
A: In order to authenticate using a phone:

  1. On the DUO page, click "Call Me".
  2. A call will be sent to your phone. To Approve the request, answer the phone and then press any key. To Deny a request, answer the phone and then hang up.
  3. After approving the request, you will be logged into your account.


Q: Are hourly employees affected?
A: All hourly employees in Financial Services except for Wildcat Store hourly employees and Parking Services hourly employees without Banner access are required to have DUO.


Q: What will be affected because of DUO?
A: DUO only adds an extra layer of authentication to your eWeber portal and staff Gmail login. Nothing else will be affected.


Q: Where do I go if I need help?
A: The Financial Services Tech Support team is ready to help with all of your DUO needs! For contact information see the Contact Us section below. Plus, there are some sites you can visit, too.

Please read this for more information on DUO: DUO Information Site