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Technical Support News

  • DUO Logo
    Mandatory DUO Signup

    Starting April 2017 all Financial Services Employees are required to use DUO with a few exceptions. Visit our DUO signup FAQ page for more information or go to DUO Signup to start the process.

  • Shadow Copies Logo
    Restore Files With Shadow Copies

    Have you ever accidently deleted an important file and then needed it? Or realized that you forgot to make a copy of your spreadsheet before making changes? Well, thanks to our new system "Shadow Copies" you can now restore your files and pretend your mistakes never happened. Learn how here!

  • Service Now Coming Soon Logo
    New Ticketing System for Tech Support

    To help us stay organized and keep better track of computer issues, we recently began using Service Now to track help requests.  If you have any technical issues, please use Service Now to submit a ticket and we will help you shortly.

  • Passwords Logo
    Passwords: 15 is the new 8!

    For many years now sites, including WSU resources, have pushed for an 8 digit minimum length as the secure password solution. However with advances in graphics card technology, 8 character passwords can be hacked relatively quickly.  We now recommend a minimum of 15 character passwords. Click on the link above to learn more.

  • Windows 10 Logo
    Windows 10 Testing Is Continuing

    With Windows 10 now out, many of you may be wondering if and when you will see the new OS on your workstation. We have completed our testing of Windows 10 and have deployed it to a select few machines. We expect the first staff computers will begin running it by the end of 2017.

  • Sync Center Conflicts Logo
    Resolving Sync Center Conflicts

    Folder redirection is awesome, but sometimes it has some issues.  If you notice your Sync Center icon in the task bar has a red "x" or a yellow "!" through it, if you are missing files, or if your files are not at the latest version, try this before calling us.

  • Account Monitor Logo
    Account Monitor Signup

    Account Monitor is a service, that monitors your eWeber account through a personal email. Your eWeber account is what you use to access Weber State University resources (ie. workstation, gmail, portal). Account Monitor sends updates to your personal e-mail if any changes occur to your eWeber account, such as password changes. Visit our Account Monitor signup FAQ page for more information or go to Account Monitor Signup to start the process.