Desired Learning Outcomes - Automotive Technology Bachelor of Science Degree

The following is a list of the desired learning outcomes, knowledge, skill sets, abilities, qualifications, certifications, credentials, and curriculum our students need to be employed or employable upon graduation. The list was generated from input from the members of our National Advisory Committee members. The list is used to determine the proper curriculum to offer our students to help them to be successfully employed.

Knowledge of the following principles, practices, and/or content:

  1. civil rights, diversity, ethnicity
  2. grammar, spelling and punctuation
  3. negotiation techniques and methods
  4. marketing and advertising
  5. logistics and demographics
  6. personnel management
  7. overall vehicle knowledge
  8. applicable laws, rules, regulations and/or policies and procedures
  9. hazardous waste management
  10. employer objectives, organization, structure and mission
  11. field or employer specific terminology
  12. automotive dealership operations and standards
  13. proper operation of dealership sales, service, and parts departments
  14. specific specialty area of assignment
  15. basic departmental financial management
  16. accounting policies and practices
  17. inventory management
  18. basic manufacturing
  19. basic engineering

Skills / Ability to:

  1. demonstrate a positive "can do" attitude
  2. be flexible and accept change
  3. present oneself in a professional manner in both appearance and conduct
  4. deal with customers/co-workers in an ethical manner which shows sensitivity, tact, integrity, and professionalism
  5. speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
  6. demonstrate customer service skills, make a difference to the customer
  7. demonstrate professional technical sales skills
  8. communicate verbally in a professional manner
  9. work independently with little or no supervision
  10. self-motivated enough to be able to plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines
  11. develop and safeguard professional relationships; demonstrate interpersonal networking skills
  12. demonstrate computer information literacy (including: email, typing, Internet navigation, Microsoft Office Professional (Access, Excel, Word, PowerPoint))
  13. demonstrate analytical skills
  14. work with or contribute to a work group or team to complete assigned task(s)
  15. lead the work of others by motivating, monitoring, reviewing, training co-workers and/or delegating work
  16. communicate in professional written form
  17. compose and produce technical reports, documents and related material
  18. present technical information in a professional manner to a variety of audiences
  19. monitor or track information or data
  20. evaluate information against a set of standards
  21. weigh the relative costs and benefits of a potential action and make a decision, acumen.
  22. demonstrate hands-on technical skills as an automotive technician
  23. demonstrate hands-on technical skills as a collision repair technician
  24. demonstrate hands-on skills estimating vehicle damage

Preferred outcomes, skills, qualifications and credentials:

  1. Automotive industry internship experience
  2. National Institute for Automotive Service Excellence (ASE) Certifications
  3. Inter-Industry Conference On Auto Collision Repair (I-CAR) certifications/training
  4. Manufacturer specific technical training
  5. Public speaking skills
  6. French Canadian language skills
  7. Spanish language skills
  8. Business aptitude
  9. Knowledge of State/Federal Emissions testing programs
  10. Knowledge of State/Federal Safety Inspection testing programs


Behavioral Expectations:

  1. Integrity - Behaves with honor and dignity; does the right thing.
  2. Reliability - Sticks with it to get the job done
  3. Trustworthy and Honest - Holds self and others to highest standards
  4. Passion for Excellence Initiative - Thinks outside the box
  5. Innovation and Technical Excellence - Discovers better ideas and applies expertise
  6. Commitment to Quality - Applies a 6-Sigma mindset
  7. Courage - Fights to turn dreams into realities
  8. Community Commitment - Acts to enhance the community

Other outcomes, skills, qualifications and credentials:

  1. Be willing to travel as part of job
  2. Be willing to relocate as part of job
  3. Have a minimum GPA of 3.0 (Dean's list is a plus)
  4. Accomplishments and participation in Skills USA, Ford AAA program, or other college automotive activities is a plus.
  5. Graduate of one of the following programs is a plus:
      • Toyota Technical Education Network (T-TEN) associate's degree program graduate
      • General Motors Automotive Service Educational Program (ASEP) associate's degree program graduate
      • Chrysler College Automotive (CAP) associate's degree program graduate
      • Honda Professional automotive Career Training (PACT) associate's degree program graduate
      • Ford Automotive Student Service Educational Training (ASSET) program graduate.
  6. Possess a valid driver's license
  7. Have a good driving record
  8. Pass a background check
  9. Pass a drug test