The following is a list of the desired learning outcomes, knowledge, skill sets, abilities, qualifications, certifications, credentials, and curriculum our students need to be employed or employable upon graduation. The list was generated from input from the members of our National Advisory Committee members. The list is used to determine the proper curriculum to offer our students to help them to be successfully employed.

Knowledge of the following principles, practices, and/or content:

1. civil rights, diversity, ethnicity
2. grammar, spelling and punctuation
3. negotiation techniques and methods
4. marketing and advertising
5. logistics and demographics
6. personnel management
7. overall vehicle knowledge
8. applicable laws, rules, regulations and/or policies and procedures
9. hazardous waste management
10. employer objectives, organization, structure and mission
11. field or employer specific terminology
12. automotive dealership operations and standards
13. proper operation of dealership sales, service, and parts departments
14. specific specialty area of assignment
15. basic departmental financial management
16. accounting policies and practices
17. inventory management
18. basic manufacturing
19. basic engineering

Skills / Ability to:

1. demonstrate a positive "can do" attitude
2. be flexible and accept change
3. present oneself in a professional manner in both appearance and conduct
4. deal with customers/co-workers in an ethical manner which shows sensitivity, tact, integrity, and professionalism
5. speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
6. demonstrate customer service skills, make a difference to the customer
7. demonstrate professional technical sales skills
8. communicate verbally in a professional manner
9. work independently with little or no supervision
10. self-motivated enough to be able to plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines
11. develop and safeguard professional relationships; demonstrate interpersonal networking skills
12. demonstrate computer information literacy (including: email, typing, Internet navigation, Microsoft Office Professional (Access, Excel, Word, PowerPoint))
13. demonstrate analytical skills
14. work with or contribute to a work group or team to complete assigned task(s)
15. lead the work of others by motivating, monitoring, reviewing, training co-workers and/or delegating work
16. communicate in professional written form
17. compose and produce technical reports, documents and related material
18. present technical information in a professional manner to a variety of audiences
19. monitor or track information or data
20. evaluate information against a set of standards
21. weigh the relative costs and benefits of a potential action and make a decision, acumen.
22. demonstrate hands-on technical skills as an automotive technician
23. demonstrate hands-on technical skills as a collision repair technician
24. demonstrate hands-on skills estimating vehicle damage

Preferred outcomes, skills, qualifications and credentials:

1. Automotive industry internship experience
2. National Institute for Automotive Service Excellence (ASE) Certifications www.ase.com
3. Inter-Industry Conference On Auto Collision Repair (I-CAR) certifications/training www.i-car.org
4. Manufacturer specific technical training
5. Public speaking skills
6. French Canadian language skills
7. Spanish language skills
8. Business aptitude
9. Knowledge of State/Federal Emissions testing programs
10. Knowledge of State/Federal Safety Inspection testing programs

Behavioral Expectations: