Desired Learning Outcomes - Automotive Service Technology AAS Degree

The following is a list of the desired learning outcomes, knowledge, skill sets, abilities, qualifications, certifications, credentials, and curriculum our students need to be employed or employable upon graduation. The list was generated from input from the members of our Advisory Committee members. The list is used to determine the proper curriculum to offer our students to help them to be successfully employed.

Complete all required NATEF Tasks related to ASE areas:

Knowledge of the following principles, practices, and/or content:

  1. civil rights, diversity, ethnicity
  2. grammar, spelling and punctuation
  3. negotiation techniques and methods
  4. overall vehicle knowledge
  5. applicable laws, rules, regulations and/or policies and procedures
  6. hazardous waste management
  7. field or employer specific terminology
  8. automotive dealership operations and standards
  9. proper operation of dealership sales, service, and parts departments
  10. specific specialty area of assignment

Skills / Ability to:

  1. demonstrate a positive "can do" attitude
  2. be flexible and accept change
  3. speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
  4. demonstrate customer service skills, make a difference to the customer
  5. communicate verbally in a professional manner
  6. work independently with little or no supervision
  7. self-motivated enough to be able to plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines
  8. develop and safeguard professional relationships; demonstrate interpersonal networking skills
  9. demonstrate computer information literacy (including: email, typing, Internet navigation, Microsoft Office Professional (Access, Excel, Word, PowerPoint))
  10. demonstrate analytical skills
  11. work with or contribute to a work group or team to complete assigned task(s)
  12. communicate in professional written form
  13. monitor or track information or data
  14. evaluate information against a set of standards
  15. weigh the relative costs and benefits of a potential action and make a decision,
  16. demonstrate hands-on technical skills as an automotive technician
  17. demonstrate hands-on technical skills as a collision repair technician
  18. demonstrate hands-on skills estimating vehicle damage

Preferred outcomes, skills, qualifications and credentials:

National Institute for Automotive Service Excellence (ASE) Certifications www.ase.com

  1. Inter-Industry Conference On Auto Collision Repair (I-CAR) certifications/training www.i-car.org
  2. Manufacturer specific technical training
  3. Spanish language skills
  4. Knowledge of State/Federal Emissions testing programs
  5. Knowledge of State/Federal Safety Inspection testing programs

Behavioral Expectations:

  1. Integrity - Behaves with honor and dignity; does the right thing.
  2. Reliability - Sticks with it to get the job done    
  3. Trustworthy and Honest - Holds self and others to highest standards
  4. Passion for Excellence Initiative - Thinks outside the box
  5. Innovation and Technical Excellence - Discovers better ideas and applies expertise
  6. Commitment to Quality
  7. Courage - Fights to turn dreams into realities
  8. Community Commitment - Acts to enhance the community    

Other outcomes, skills, qualifications and credentials:  

Accomplishments and participation in Skills USA, Ford AAA program, or other college automotive activities is a plus.

  1. Graduate of one of the following programs is a plus:
      • Toyota Technical Education Network (T-TEN) associate's degree program graduate www.toyota.com/about/tten
      • General Motors Automotive Service Educational Program (ASEP) associate's degree program graduate www.gmasepbsep.com
      • Chrysler College Automotive (CAP) associate's degree program graduate www.chryslercap.com
      • Honda Professional automotive Career Training (PACT) associate's degree program graduate www.hondacareers.com
      • Ford Automotive Student Service Educational Training (ASSET) program graduate. www.fordasset.com
  2. Possess a valid driver's license
  3. Have a good driving record
  4. Pass a background check
  5. Pass a drug test