 |
|
|
2004-05 GOALS, OBJECTIVES AND MEASURES
IT Division Status Report
December 22, 2004
Overarching Value/Goal (V/G) Statements
Enhanced multi-campus learner-centered environment
Improved infrastructure to support students, faculty, staff and community (technology, physical campus, administrative systems)
Supportive and engaged campus environment for students, faculty, and staff
Increased connection with and support from external communities
Support for an inclusive campus environment
______________________________________________________________________________
INITIATIVE #2 – ENHANCE INSTITUTIONAL CULTURE BY RECRUITING, RECOGNIZING, AND SUPPORTING FACULTY AND STAFF (V/G 1,3,5)
Objective: Review internal coordination of medical benefits.
IT Division Role: Participating division (no active role at this time).
Measures: (none)
Objective: Begin measuring faculty and staff satisfaction on a regular basis.
IT Division Role: Systematically assess faculty/staff satisfaction with key technology support services:
network security/reliability
administrative systems functionality/reliability
web services (home page, portals, etc.)
telephone system
technology services (Help Desk, student techs, etc.)
Measures:
Add specific questions to the biannual ARCC faculty technology survey (done).
Implement annual focus group/town meetings on selected topics (TBA).
Continue ongoing review and follow-up on Help Desk (x7777) trouble calls and work orders (in process).
Objective: Improve [staff] recruitment and retention practices on campus.
IT Division Role: Participate in and support ongoing efforts to recruit and retain high quality staff.
Measures:
Participate in Human Resources (HR) process to identify and encourage staff recruiting best practices (done).
Train on/utilize the new HR Applicant Tracking System (in process).
Complete review of internal IT Division staff recruiting procedures (TBA).
Objective: Encourage professional growth opportunities for [IT Division] employees.
IT Division Tasks: Keep IT Division staff skills/competencies by making professional development a key component of the annual PREP process.
Measures:
Ensure that every IT Division employee participates in at least one significant professional development/training event every year (in process).
Ensure that all professionals in the division have the appropriate certification, when appropriate, for their specific job responsibilities (in process).
______________________________________________________________________________
INITIATIVE – CREATE AN INSTITUTIONAL CULTURE OF ASSESSMENT AND PLANNING (V/G 1-5)
Objectives: Identify assessment initiatives and link to planning processes. Identify university performance-based measures.
IT Division Tasks: Participate in university planning processes, including the identification of performance-based measures for the IT Division.
Measures:
Incorporate university assessment initiatives into the WSU IT Plan (done).
Identify performance-based measures for IT Division goals and objectives (in process).
______________________________________________________________________________
INITIATIVE – ENHANCE TECHNOLOGY SUPPORT FOR FACULTY, STAFF AND STUDENTS (V/G 2)
Objectives: Continue technology conversion into Year 4.
IT Division Tasks: Successfully complete the following major components of the IT Plan:
Phase IV of the network plan (completion of the campus ring, achieve fully redundant Internet access, upgrade all switching equipment to Gigabit Ethernet, etc.)
implementation of Lynx/Banner
transition to WebCT Vista
increased network security/reliability
enhanced eMail system functionality
Campus Pipeline Luminis faculty/staff portal
Pinnacle Telecommunications Management System
Mobile Internet Access Device (MIAD) support
Measures:
Complete the campus network ring by Spring 2005 (in process).
Complete implementation of Lynx/Banner by Fall 2005 (in process).
Transition all ongoing WSU Online courses to WebCT Vista by Spring 2005 (done).
Achieve WebCT Vista server clustering by Spring 2005 (in process).
Promulgate new network security standards (done).
Formulate, circulate and implement an up-to-date computing policy (in process).
Implement GroupWise clustering by Spring 2005 (in process).
Convert from the home-grown faculty/staff portal to Luminis (in process).
Make Pinnacle TMS fully functional by Spring 2005.
Implement MIAD standards, web site and services by Spring 2005 (in process).
Objectives: Implement role-based identity management in a secure network environment
IT Division Tasks: Plan, prepare and implement role-based identity management.
Measures:
Accomplish a single WildCat userID (WICID) by Spring 2005 (in process).
Fully implement the integrated authentication server by Summer 2005 (in process).
Coordinate integration of role-based authentication services within the Luminis portals by Summer 2005 (in process).
______________________________________________________________________________
INITIATIVE – DEVELOP PROACTIVE FINANCIAL STRATEGIES IN A TUITION-DEPENDENT ENVIRONMENT (V/G 2,4,5)
Objective: Identify budget planning changes required for tuition-dependent budget.
IT Division Role: Participating division (no active role at this time).
Measures: (none)
Weber State University Ogden, Utah 84408 |