As of: November 10, 2005

1. Complete Phase IV of the network plan (completion of the campus ring, achieve fully redundant Internet access, upgrade all switching equipment to Gigabit Ethernet) and [new] install robust and secure wireless facilities at all major sites.
   1. New desktop and departmental server security standards formulated, adopted and distributed (Fall 2004 – done).
       
   2. New fiber between the Alumni Center and the Kimball Visual Arts Building in place and connected (in process – working with ES&R to complete before the end of the Fall 2005 Semester).
       
   3. New UEN/WSU GeoMax connection in place and live with continued integrated connectivity between the WSU Ogden and WSU Davis campuses (Fall 2005 – done).
       
   4. All old Avaya network switches replaced with new Cisco gear (Fall 2005 – done).
       
   5. External network configuration assessment conducted, redesign completed and revisions under way (in process).
       
   6. Wireless policies and standards identified; existing wireless installations reconfigured to meet the new standards; and plans in place for ongoing wireless installations and upgrades (in process).
      
       
2. Finish ITIP (Information Technology Infrastructure Project) implementation, including completion of Lynx/Banner and installation of critical equipment upgrades.
        
   1. Lynx/Banner admissions process implemented (Fall 2004 – done).
       
   2. Crystal Enterprise reporting installed, functional and initial user training completed (2004 – done).
       
   3. Blackboard card transaction system upgraded and WildCards upgraded to high-density mag strip (2004 – done).
       
   4. Banner Workflow implemented for selected processes (2004 – done).
       
   5. Xtender document imaging connection to Banner implemented (2004 – done).
       
   6. Evisions report formatting implemented (2004 – done).
       
   7. Upgrade to Banner 6.x completed (2004 – done).
       
   8. Banner Fixed Assets system implemented (2004 – done).
       
   9. TouchNet Gateway/eBill and Cashiering implemented (2004 – done).
       
   10. Replace home-grown A/R system with new Banner Accounts Receivables.
        
   11. system for tuition and fees (2004 – done).
        
   12. Lynx/Banner mock registration processes completed (Fall 2004 – done).
        
   13. STAARS to Lynx academic history data conversion process completed (Fall 2004 – done).
        
   14. Interim measures implemented to insure reliable performance of all systems in the last major registration process in the STAARS/Lynx "mixed" environment (Spring 2005 – done).
        
   15. Lynx/Banner Financial Aid processing implemented (Spring 2005 – done).
        
   16. Hardware resource needs assessment completed for Lynx/Banner full implementation (February 2005 – done).
        
   17. Third-party [RootGroup] storage needs assessment for Lynx/Banner full implementation completed (Spring 2005 – done).
        
   18. Existing storage reallocated to successfully accommodate immediate Lynx/Banner processing needs (Spring 2005 – done).
        
   19. Pre-registration on Lynx/Banner for Fall 2005, including implementation of the new "accounts receivables" based payment policies implemented and working (Spring 2005 – done).
        
   20. Lynx/Banner faculty & staff data cleaned up and used to produce the first faculty/staff telephone directory using Lynx/Banner as the authoritative data source (April 2005 – done; first full directory from the new system in process, to be completed by November 18, 2005).
        
   21. WSU Data Warehouse/Crystal Enterprise reporting capabilities fully developed, including the Operational Data Store [ODS] (Spring 2006 – in process).
        
   22. Recommended processor and CPU upgrades completed for Lynx/Banner full implementation (Summer 2005 – done).
        
   23. New Storage Area Network (SAN) implemented to better support Lynx/Banner and WSU Online (October 2005 – done).
        
   24. New Sun tape backup system implemented for improved backup and recovery processes (November 2005– in process, to be completed by November 12, 2005).
        
   25. Last registration process in the STAARS/Lynx "mixed" environment successfully completed (September 2005 – done).
        
   26. One part-time professional Help Desk position upgraded to full time (Spring 2005 – done).
        
   27. Training completed and Help Desk user support for Lynx/Banner in place and working (Spring 2005 – done).
        
   28. A new user-involved management structure for ongoing administration of the new Lynx/Banner systems (replacing the old STAARS Users Group, etc.) organized, in place and working (May 2005 – done).
        
   29. Actual vs. projected budgets for the ITIP Project reviewed and management projections and long-term recommendations presented to President’s Council (Fall 2005 –done).
        
   30. Administrative Technology Advisory Council (ATAC) educated in their priority recommending role for ongoing Lynx/Banner evolution and development (Summer 2005 – done).
        
   31. Complete the WSUSA online Faculty & Course Evaluations Project (May 2005 – in process).
        
   32. Finish and test LYNX document and record archiving project (2005 – in process).
        
   33. Make TouchNet Marketplace available to all divisions (2005-06 – in process).
        
   34. Replace the obsolete home-grown Time & Attendance System (2005-06 – in process).
        
   35. Select and implement a new university ticketing system (2005 – in process).
        
   36. First full Lynx/Banner registration process completed successfully (Fall 2005 – done).
        
   37. Upgrade to Banner 7.x (February 2006 – in process).
        
   38. Upgrade to Oracle 10 (Fall 2005 – in process).
        
   39. Assist Facilities Management in implementation of new Linel electronic locks university standard (2005-06 – in process).
        
   40. User education and Business Process Analysis (BPA) efforts redoubled to begin to take advantage of the built-in functional advantages of the SCT SunGard Banner products (2005-06 – in process).
        
   41. Complete Xtender Imaging Systems hardware and software upgrades (TBA).
        
   42. Reciprocal "hot site" disaster recovery arrangements with universities with similar administrative systems [preliminary discussions have taken place with UVSC, SLCC and SUU] configured, in place and tested for continuous Lynx/Banner operation in the event of a major disaster (TBA).
        
   43. "Sunset" the old FRS+, HRS+, Raisers Edge and STAARS systems (TBA).
       
        
3. Complete the WSU Online transition to a fully supported, robust Learning Management System (LMS – migration from our home-grown learning management system to WebCT Vista).
    
   1. New working relationships established and strengthened with WSU Online in the new co-located offices in Lampros Hall (Fall 2004 – done).
       
   2. All ongoing WSU Online courses migrated to WebCT Vista (December 2005 – done).
       
   3. WSU Online WebCT Vista server clustering accomplished (Spring 2005 – done).
       
   4. Workshops and training provided to help faculty enhance and improve their WebCT Vista courses (2005-06 – in process).
      
       
4. Increase stability and reliability of all online systems, but particularly WSU Online systems (including ChiTester).
    
   1. Arrange for review of systems support issues by U. Of Utah experts; implement key recommendations (Fall 2005/Spring 2006 – in process).
       
   2. Conduct reciprocal benchmarking visits with a peer institution with similar systems [Banner, Luminis, Vista] (Spring 2006 – in process ).
       
   3. Reorganize Systems Support area in line with external review recommendations; ensure that key positions are filled by individuals with appropriate training, skills and interests (2005-06 – in process).
       
   4. Formalize incident response and disaster recovery procedures in line with industry "best practice" standards (2005-06 in process ).
       
   5. Reciprocal "hot site" disaster recovery arrangements for continuous WSU Online operation in the event of a major disaster configured, in place and tested (2005-06 in process ).
      
       
5. Stay current with developments in Learning Management Systems (LMS).
   
   1. Join/purchase membership in the SAKAI [open source] Educational Partners Program (SEPP – July 2005 – done).
       
   2. Attend SAKAI events and develop plans for ongoing participation (2005-06 in process).
      
       
6. Achieve a stable, reliable eMail system with enhanced functionality.
   
   1. WSU Firewall configured for improved reliability (Fall 2004 – done).
       
   2. GroupWise server clustering in place (February 2005 – done).
       
   3. Improved SPAM filtering in place and working (Fall 2005 – done .
       
   4. Upgrade to GroupWise 7.0 (Fall 2005 – Server upgrade done; Client upgrades are available; GroupWise WebAccess upgrade in process).
      
       
7. Implement fully integrated Luminis-based portals for prospective students, students, faculty/staff and alumni (eWeber).
   
   1. Identity management/authentication issues for eWeber worked out and necessary policies and procedures established (December 2005 – in process).
       
   2. New oversight committee to guide future eWeber evolution and development in place [Web Management Committee] (Fall 2004 – done).
       
   3. "Channel conversion" and other content presentation decisions made and recommendations reviewed and forwarded (December 2005 – in process).
       
   4. New Luminis-based eWeber faculty/staff portal in place and working (February 2006 – in process).
       
   5. Old alumni portal converted to Luminis-based eWeber (Spring 2006 – in process)
       
   6. A new Luminis-based prospective student eWeber portal created and functioning (TBA).
      
       
8. Achieve a stable, easily maintained official WSU Web Site, including consistent site navigation and design elements for departmental web pages.
   
   1. A more user-friendly web content management system user interface created and implemented (Fall 2004 – done).
       
   2. Using the new user interface (Site Manager) convert all top level pages to the new system, including the WSU Home Page (September 2005 – done).
       
   3. Using the new user interface, conversion of all official departmental web sites to content management system-based sites completed (Summer 2006 – in process).
      
       
9. Implement a new fully supported Telecommunications Management System and database (Pinnacle).
   
   1. Data conversion from the old home-grown telecommunications management system to Pinnacle completed (Spring 2005 – done).
       
   2. Data conversion from the old home-grown network and cable management system to Pinnacle completed (September 2005 – done).
       
   3. Pinnacle Telecommunications Management System implemented and new bill distributed (November 2005 – done ).
       
   4. Paperless telecommunications billing in place and operating (2005-06 - in process)
      
       
10.   Explore the feasibility of a university/community wireless broadband strategy.
    
    1. Issue an RFP, select a vendor/partner and develop implementation plans (December 2005 – in process).
       
        
11. Provide support for the new class of Mobile Internet Access Devices (MIADs – plan for and implement the required infrastructure, policies and procedures); includes implementation of "WSU Mobile."
    
    1. Technologies, devices, and options evaluated for a baseline WSU MIAD project (Fall 2004 – done).
        
    2. Pilot studies conducted of a selected set of devices (Summer 2005 – done ).
        
    3. Blackberry Enterprise Server (BES) for GroupWise acquired and implemented for eMail, calendaring and contact list support (Spring 2005 – done).
        
    4. "WSU Mobile" web site specifically designed to provide selected essential services and information to WSU handheld MIAD device users developed and implemented (Winter 2006 – in process).
        
    5. A "high visibility" MIAD pilot project launched for selected users (Winter 2006 - in process).
       
        
12. Explore viable desktop computing alternatives to the overly complex, highly insecure, highly labor-intensive MS Windows platform (configure, test and implement effective Linux, Mac and thin-client systems and services).
    
    1. SuSe Linux desktop explored and tested; a fully supported Linux alternative to MS Windows offered generally to WSU users (Fall 2005 – in process).
        
    2. Dumke College of Health Professions Mac-based alternative desktop project completed successfully (2005-06 – in process).
        
    3. Sun server-based "Tadpole" thin-clients tested and feasibility demonstrated in a pilot project at WSU-Davis (Fall 2005 - in process).
        
    4. Provide Improved support for all WSU Mac users (2005-06 – in process).
       
        
13.   Implement role-based identity management in a secure network environment.
    
    1. A single userID in place for all users – WildCat ID or WICID (Spring 2005 – done).
        
    2. A fully integrated authentication server in place and working (Fall 2005 – in process).
        
    3. Coordinated integration of role-based authentication services within the eWeber portals (Fall 2005 – in process).
        
    4. Lynx/Banner identity management integration issues resolved (Fall 2005 – in process).
        
    5. Full Lynx/Banner, WebCT Vista, EWeber, GroupWise, and NetMail identity management integration accomplished (February 2006 ).
       
        
14. Continue implementation of multimedia standards in all needed WSU classrooms, meeting rooms and facilities.
    
    1. All funded priority classrooms raised to the WSU classroom multimedia standard (Summer 2006 – in process).
        
    2. State-of-the-art multimedia facilities implemented in the newly remodeled Betty Hess Lampros Board Room (Spring 2005 – done).
        
    3. Classroom multimedia upgrades (working closely with Facilities Management, Provost’s Office and ARCC) addressed for classrooms not funded by ARCC (Summer 2006 – in process).
       
        
15. Under general supervision of the WSU Board of Trustees Audit Committee, assess and ensure the security of WSU network and computing resources, including compliance with laws applying to critical and sensitive institutional and personal data.
    
    1. An external security and network assessment completed (conducted by LBL Technology Partners, Minneapolis, Spring 2005 – done).
        
    2. A network security/configuration assessment conducted (Fall 2005 – in process).
        
    3. Recommendations from the network security/configuration assessment implemented (2005-06 - in process ).
        
    4. The network systems engineering and security administration components of Systems & Network Management reorganized in accordance with LBL recommendations (Fall 2005 – done).
        
    5. All WSU faculty and staff computers checked as part of a desktop security preventive maintenance project (2005-06 – in process).
        
    6. A new WSU Acceptable Use Policy revised, reviewed and approved for all users of WSU computing and network resources (October 2005 – done).
        
    7. Implementation of new electronic locks in Lampros Hall and the Tech Ed and Campus Services equipment rooms (Fall 2005 – in process).
        
    8. Upgraded physical security and backup power and air conditioning in the Tech Ed and Campus Services equipment rooms (2005-07 – in process ).
       
        
16. Maintain a user-centered culture of excellent customer service in all support operations, by continuing to provide high quality, efficient and reasonably priced services to students, faculty and staff.
    
    1. New contracts negotiated or state contracts identified to provide telecommunications services at lowest cost possible (contract for lower long distance telephone calls implemented July 2005 – done).
       
        
17. Begin measuring faculty and staff satisfaction with key technology support services on a regular basis.
    
    1. The biannual ARCC faculty technology survey conducted with specific questions on topics of interest added (Spring 2005 – done).
        
    2. Help Desk (x7777) trouble calls and work orders reviewed and followed-up on (Fall 2005 – in process).
        
    3. Semester focus group/town meetings on selected IT topics implemented (Fall 2005 – first meeting, done; implementation of ongoing meeting schedule [twice per semester] in process).
        
    4. New Customer Relationship Management (CRM) software and management practices implemented (TBA).
       
        
18. Improve IT staff recruitment and retention practices on campus through ongoing efforts to recruit, support and retain high quality staff.
    
    1. IT Division portion of the Human Resources (HR) process to identify and encourage staff recruiting best practices completed (Fall 2004 – done).
        
    2. Training on the new HR Applicant Tracking System completed and the system in use in IT Division searches (Fall 2005 – done ).
        
    3. A review of internal IT Division staff recruiting procedures completed (Spring 2006, in process ).
        
    4. "Career ladder" advancement opportunities reviewed or established and communicated to employees within each IT Division department (2005-06, in process ).
        
    5. IT Division salaries reviewed and "equity benchmarks" established for local (university), regional (hiring market) and state (USHE System) position classifications (Spring 2006 – in process ).
        
    6. Policy and procedures for effective 24x7 coverage developed, including on-call pay and fair reimbursement for significant off-hours work (January 2006 – in process ).
       
        
19. Encourage professional growth of employees by making it a key component of the annual PREP process.
    
    1. Every IT Division employee participates in at least one significant professional development/training event every year (Spring 2006 – in process).
        
    2. All professionals in the division have the appropriate certification, when available and appropriate, for their specific job responsibilities (Spring 2006 – in process).
       
        
20. Identify assessment initiatives and link to planning processes; participate in the university planning process and identify performance-base measures for the IT Division.
    
    1. University assessment initiatives incorporated into the WSU IT Plan (Summer 2004 – done).
        
    2. Performance-based measures for IT Division goals and objectives identified and in place (2005-06 – in process).
       
        
21. 24x7 IT Services [University Planning Council] Initiative planned and completed.
    
    1. Proposal submitted and approved (December 2005 – in process).
        
    2. New policies and procedures implemented.
        
       1. On-call/off-hours strategy, procedures and compensation in place (Spring 2006 – in process)
          
       2. Service Level Agreements (SLAs) defined and in place (TBA).
           
       3. Operating Level Agreements (OLAs) defined and in place (TBA).
           
       4. Process ownership and data stewardship responsibilities defined and accepted by users (TBA).
          
       5. Help Desk redesigned; better staffed and equipped (Spring 2006).
           
       6. Comprehensive Disaster Recovery Plan developed, approved and adopted (Fall 2006).
           
    3. 24x7 Redundancy/Reliability Standards defined and achieved.
        
       1. Personnel.
           
          1. New Lead Sun System Support Engineer hired (January 2006 – in process).
              
          2. Complete new job descriptions for reorganized System Support/Operations areas (January 2006 – in process).
              
          3. Two new operations staff hired to provide full 24x7 operations and Help Desk support (Spring 2006 – in process).
              
          4. An additional DBA hired to provide 24x7 relief to existing "short" staff (TBA).
              
          5. Develop and implement a "co-location plan" to improve team efficiency and reduce problem resolution times (TBA).
              
       2. Network Connectivity.
           
          1. Ensure UEN connection redundancy and automatic fail-over in emergencies (2005-06 – in process).
              
          2. Complete core network redundancy measures (2006 – in process).
              
          3. Implement a Wireless LAN Services Module (2006 – in process).
              
          4. Implement automated security monitoring (Spring 2006 – in process).
              
          5. Implement enterprise VPN (Spring 2006 – in process).
              
       3. Infrastructure Redundancy.
           
          1. Complete recommended Data Center physical security and HVAC upgrades (2006 – in process).
              
          2. Develop a Secondary Data Center strategy and implement (TBA).
              
          3. Implement outsourced off-campus network, server and application monitoring (Spring 2006 – in process).
              
          4. Identify and implement a new Help Desk/Request Tracker/Call Management System (TBA).
              
          5. Explore and decide on an "integrated" backup & recovery system if appropriate and feasible (TBA).
              
          6. Identify and acquire appropriate load-testing tools (TBA).
              

22. Enhance Institutional culture by encouraging, recognizing and supporting diversity; rejuvenate the IT Division Diversity Team and expand its efforts in support of an inclusive work environment.
    
    1. Reconstitute the IT Division Diversity Team (Fall 2005 – done).
        
    2. Find a replacement for the IT Division representative co-chair [Heidi Munk] of the IT Diversity Team (done [Sara Petty]).
        
    3. Renew IT Diversity Team efforts to promote an inclusive IT work environment (2005-06 – in process ).