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WSU 2004-05 GOALS, OBJECTIVES AND MEASURES
Key Areas of Responsibility for the IT Division:
Initiative #2 – Enhance institutional culture by recruiting, recognizing and supporting faculty and staff.
Objective: Begin measuring faculty and staff satisfaction on a regular basis.
IT Division Task: SYSTEMATICALLY ASSESS FACULTY/STAFF SATISFACTION WITH KEY TECHNOLOGY SUPPORT SERVICES (network security/reliability, administrative systems functionality/reliability, web services, telephone system, and technology services)
Completed: Biannual ARCC faculty technology survey with specific questions on topics of interest; LBL User Satisfaction Survey; LBL IT Division Employees Satisfaction Survey.
In Progress: Reviewing Help Desk (x7777) trouble calls and work orders.
Planned: Semester focus group/town meetings on selected IT topics implemented (Fall 2005); New Customer Relationship Management (CRM) software and management practices implementation (TBA)
Objective: Improve recruitment and retention practices on campus.
IT Division Task: PARTICIPATE IN AND SUPPORT ONGOING EFFORTS TO RECRUIT AND RETAIN HIGH QUALITY STAFF
Completed: IT Division portion of the Human Resources (HR) process to identify and encourage staff recruiting best practices.
In Progress: Training on the new HR Applicant Tracking System completed and the system in use in IT Division searches.
Planned: A review of internal IT Division staff recruiting procedures; "Career ladder" advancement opportunities reviewed or established and communicated to employees within each IT Division department; IT Division salaries reviewed and "equity benchmarks" established for local (university), regional (hiring market) and state (USHE System) position classifications.
Objective: Encourage professional growth opportunities for WSU employees.
IT Division Task: KEEP IT DIVISION STAFF SKILLS/COMPETENCIES BY MAKING PROFESSIONAL DEVELOPMENT A KEY COMPONENT OF THE ANNUAL PREP PROCESS
In progress: Every IT Division employee participates in at least one significant professional development/training event every year; all professionals in the division have the appropriate certification, when available and appropriate, for their specific job responsibilities.
CREATE AN INSTITUTIONAL CULTURE OF UNIVERSITY PLANNING AND ASSESSMENT
Objectives: Create an assessment support system and identify university performance-based measures.
IT Division Task: PARTICIPATE IN UNIVERSITY PLANNING PROCESSES, INCLUDING THE IDENTIFICATION OF PERFORMANCE-BASED MEASURES FOR THE IT DIVISION
Completed: University assessment initiatives incorporated into the WSU IT Plan.
In Progress: Performance-based measures for IT Division goals and objectives identified and in place (Summer 2005)
ENHANCE TECHNOLOGY SUPPORT FOR FACULTY, STAFF AND STUDENTS
Objective: Continue technology conversion into years 4-5 infrastructure development in accordance with the IT Plan
Completed: 36 specific objectives in eight areas of the IT Plan.
In progress: 31 specific objectives in nine areas of the IT Plan.
Planned: 9 new objectives in five areas of the IT Plan.
Objective: Develop Implement role-based identity management in a secure network environment.
IT Division Task: PLAN, PREPARE FOR AND IMPLEMENT ROLE-BASED IDENTITY MANAGEMENT
Completed: A single userID is in place for all users – WildCat ID or WCID
In Progress: A fully integrated authentication server in place and working (Summer 2005); coordinated integration of role-based authentication services within the eWeber portals (Summer 2005); Lynx/Banner identity management integration issues resolved (Fall 2005)
Planned: Full Lynx/Banner, WebCT Vista, eWeber, GroupWise, and NetMail identity management integration accomplished (December 2005)
Objective [new]: Implement WSU multimedia standards as needed in all classrooms, meeting rooms and facilities
IT Division Task: COMPLETE MULTIMEDIA UPGRADES IN OGDEN CAMPUS CLASSROOMS AND MEETING ROOMS
Completed: All WSU-Davis classrooms; [%] of WSU Ogden classrooms; state-of-the-art multimedia facilities implemented in the newly remodeled Betty Hess Lampros Board Room (Spring 2005)
In Progress: All funded priority classrooms raised to the WSU classroom multimedia standard by summer 2006; additional classroom multimedia upgrades (working closely with Facilities Management, Provost’s Office and ARCC) addressed for classrooms not funded by ARCC (TBA).
Objective [new]: Ensure the security of WSU network and computing resources, including compliance with new laws applying to critical and sensitive institutional and personal data
IT Division Task: TAKE NECESSARY STEPS TO INSURE MAXIMUM SECURITY OF WSU DATA, NETWORK AND COMPUTING RESOURCES
In Progress: An external security and network assessment (conducted by LBL Technology Partners, Minneapolis, Spring 2005); an external network security/configuration assessment (Summer 2005); reorganization of the network systems engineering and security administration components of Systems & Network Management in accordance with LBL recommendations (Fall 2005); all WSU faculty and staff computers checked as part of a desktop security preventive maintenance project (December 2005); a new WSU Acceptable Use Policy revised, reviewed and approved for all users of WSU computing and network resources (Summer 2005)
Planned: Implement recommendations from the network security/configuration assessment; conduct a follow-up audit of selected security measures to ensure effectiveness and compliance.
Weber State University Ogden, Utah 84408 |