We envision an environment wherein:

• IT works with campus partners to understand and align with University goals and strategies
• Faculty and students are provided technology services with enable them to enjoy the best possible academic experience
• A full range of information technology services are available on-demand, reliably and securely
• Services are available according to Service level Agreements and key services are 100% available
• Quality technology services are delivered with the end-user as the focus
• End-user expectations are appropriately met in a timely manner
• Innovative solutions are sought in anticipation of changes in University needs and expectations