Full Text Responses

Records: 902
If you use Groupwise, do you archive mail? If not, why not?
--Yes - excellent method of filing important information. - dlf: 48
--Not sure how to do it. - dlf: 17
--Yes
--Yes
--Archive mail? It is imperative that every piece of mail be saved and Groupwise deletes them. It is outrageous.
--I keep my e-mail for the semester, then delete it. Most messages are from students that are not needed at the end of a semester.
--Don't use Groupwise so don't care. - dlf: many work arounds
--yes--mostly as a 'paper trail' for info that i think i might need, or to keep people's e-mail/contact info in case i need to contact them in the future.
--Yes, I do archive certain files for a limited amount of time. I try to keep my in box cleared out and use the archive for things I need to keep for longer time. If I need a file for longer, I'll save the info on my hard drive and not in Groupwise.
--Yes
--Not sure I know how to use archives
--I archive on my own machine, so that I don't take up too much space on the shared resource.
--I do archive mail.
--no, I don't know what that is
--yes
--Yes
--I do not archive mail within Groupwise. I copy important messages and manage them externally.
--Yes
--Yes. I need a record of many of the communications I receive for future documentation.
--yes
--I have folders to keep emails that I want saved; otherwise, I trash them.
--Yes
--Yes
--yes
--Yes. Sometimes you need that old message
--I do archive, but don't know how to access it.
--Haven't thought about it.
--I prefer to keep hard copies.
--No. If it's important, I copy and paste it to a word processing document. That way if WSU changes mail software, I can still get old messages.
--Yes.
--Yes, infrequently.
--Yes, when I remember to do so, but sometimes, I end up looking for old mail and it's been deleted already :(
--No, I would have too much to keep track of.
--Only a few
--No, not really sure what that is or how to use it.
--I would like to learn how to archive my mail. I have tried but it hasn't worked.
--I am not sure how to do so.
--I archive my mail, and use it quite often. I do not always save files, so these email messages are very important to me. I have historical projects, and the information is good to have readily available.
--yes I do archive
--I don't have a need to archive - plus I don't know how, but I don't think I would ever refer to it.
--Yes, I archive mail.
--no. don't know how
--yes; I need to save emails for long periods of time, because I dont want to have to print everything. I think we should be able to save our emails indefinitely. Students can protest a grade for 2 years, so it only makes sense to save the emails from students for that long to show the dialogues we have with them.
--Sometimes.
--I haven't in the past but will probably start
--Yes
--Very little.
--Sometimes.
--No, because I feel that if the issue hasn't been resolved in 120 days then the person contacting me will need to follow-up on their own.
--cause I don't know what it means to "archive" my mail.
--Never took the time to learn the tool. Don't want to hunt for old email. If it was important I would keep in my inbox
--no, i save them in folders
--No Didn't know I needed to.
--I keep messages I need in folders and delete them when I no longer need them. I don't see a need for archives.
--Yes
--No, because I haven't learned how.
--Yes.
--I copy anything important. Keep mail in inbox until I don't need it.
--I archive.
--yes
--No, I use MacMail.
--sometimes
--Yes, but not as much as I think I should, probablly because it is one more step that hasn't become a part of my routine.
--mostly not. I save what I need in files
--Don't know how
--I use the Mac Mail client and manually drag most of my old mail into mailboxes located on my hard drive.
--No, I try to save anything important as document so not have to use GroupWise to read.
--I have separate folders within groupwise
--I don't know how to archive messages in GroupWise
--yes, because the system gets rid of old emails.
--Yes, I use archive mail.
--Not sure of the purpose or benefit.
--I do not have a need to archive mail.
--I do
--Yes.
--What is "archive mail?"
--No, have not needed to. I make hard copies of the few messages I need to keep.
--Yes.
--Yes. I use my archive and have not had problems with it.
--Yes I do archive mail....
--I don't have a need to use it.
--No- no need to keep electronic copies that long.
--NO
--Yes.
--Yes
--No. I save anything that is important to a folder on my h drive.
--yes
--archive
--I am too unfamiliar with how to do it.
--I do archive.
--Yes
--For important messages, I print out a hard copy, otherwise I generally do not need the message after 120 days.
--I save many messages in a variety of folders for future reference.
--Yes. It helps me to access important documents that I have to keep, and helps me organize.
--I keep the ones I want in my current mailbox
--No, pop mail from server and store locally.
--I just don't get around to doing it.
--I sometimes archive mail.
--Yes. I archive mail which I want to save. Otherwise, I clean out my mail box twice each month.
--No need to keep the mail beyond 120 days.
--Have started to do it, just learned about it
--I archive the messages so this isn't a problem for me.
--I don't know why I would need to do that and how to do that.
--Sometimes I put the mail into files.
--Yes
--No, I haven't but would like to. Not sure how to do it.
--No, it doesn't work. We should never have to delete any groupwise messages.
--yes
--I occasionally archive important correspondances.
--Yes
--Haven't done it in a long time. Would have to remember how. And how to find it afterwards.
--No; just have not taken time to set up.
--Yes, I archive items which I may need to produce later. I need to remember to archive more.
--I prefer folders to store emails topically. I haven't had good luck with archiving. I've lost archives and, unlike folders, I forget to check archives.
--Yes
Please enter anything else you would like to add to a dicussion of Groupwise.
--The remote client I use at home is great. Far superior to the web-based version.
--Thanks for the new system for quarantined messages. It is wonderful!
--Determine an efficient/effective way to instruct faculty/staff how to archive messages & retrieve/search archived messages.
--I HATE the internet version. I love it as it is. On the internet version, I can't easily move mail into folders - it takes multiple steps instead of a "drag."
--It works just fine for me.
--version 7 is much better than 6
--I would like Groupwise to eliminate SPAM even before getting to the mailbox. I do not want to get the quarinteened messages.
--limitations on file sizes and types.
--Drew does a great job. The guy deserves a big raise. Availability is up and I love the new Spam filter
--I am pleased with Groupwise.
--I wish that all the WSU administrators and faculty would use groupwise
--I wish it were snappier
--Compared to other programs, GroupWise is very user-friendly.
--I occasionally use the web interface, but avoid it whenever possible. It is not user-friendly.
--I quit using the Mac groupwise client ages ago because it was buggy and unsupported. Now I understand there's a Java Groupwise client that runs on the Mac. But I haven't tried it, because the overhead of switching to a different mail client (which wouldn't be able to access the mailboxes on my hard drive) would be substantial. By the way, I do occasionally use the web interface when I'm accessing groupwise from elsewhere.
--WSU Davis campus has experienced various problems with groupwise. Worms that eat address books, emails that don't look like they ever get delivered, etc.
--Love the new SPAM collector--saves me a lot of time deleting junk.
--I am happy that it seems to be filtering out more spam than before.
--Would love to keep messages for longer than 120 days if I knew the limit size.
--I wish people wouldnt automatically assume we use groupwise calendar. i think the administration uses this but it is not that common for faculty. I dont know any faculty who DO use it, but if someone from OSP or the provost's office schedules a meeting, they look only at groupwise calendar, usually scheduling appts during faculty classes.
--Sometimes it seems like there might be problems with GroupWise, but you don't always know if it is just slow, your server, or your computer. Status information would be good to have available, for GW. I use 7.0, and like the business card signature option. I'm not sure if others see this or not.I went to training, but it wasn't rolled out yet, and I forgot a lot of what I learned. I like the colors for different people or calendars, but I haven't really taken time to do much with that. I just use what I know.
--groupwise is ok it is banner and webct that suck
--The address books seem so fussy lately. I got a worm a while back, and it just has been such a hassle!! Maybe better protection???
--Sometimes it is pretty slow
--How can we find out the file size limit on attachments?
--Wish there was a way to filter out the many spam emails that I receive
--I like the new spam software, although offensive message feature is somewhat redundant and is not working very well (some legitimate message were caught by it).
--NA
--web interface for the mac sucks
--More specific instructions regarding how to set up rules would be helpful. For example, how to set up an auto reply so that I don' tlock up the system by hitting a listserve, etc.
--Even if you stick with automatically deleting our messages, notification would be helpful.
--online training opportunities, training regarding organization of GW
--Groupwise, and the Novell system in general, seems to be very biased towards Windows OS. The Groupwise client for my Mac is okay, but I wouldn't use it on a daily basis because it is so slow (java?) I would love it if there were a common calendar system that mutliple software clients (e.g., iCal or some open source) could use.
--It's working great for me.
--It's fine, as long as the servers are working.
--Thanks for the SPAM filters
--i've been having issues lately with attachments not being received--this is a new issue and i'm not sur eif something has changed to prevent these attachments from coming through or if these attachments are of a new format that simply isn't acceptable.
--I need to stop Groupwise from automated deletions of mail. Why do I even have a File Cabinet if Groupwise deletes my mail?
--Groupwise needs a better email editor!
--I know there is training - I need to find the time.
If you did not answer "Neutral" above, explain how Banner has impacted your job.
--Increased time getting gradesheets, counceling students on graduation evaluations, submitting grades. Students grades showing up as AU and the chaos this caused them in getting scholarships. There is no feature I like compared to previous system.
--We have had problems assessing student records problems with prerequisites. The information banner presents is poorly organized a, scattered over many pages, and often not available in one report.
--It is impossible to annotate in the Banner system. There are also columns that are of no use on the Banner printout. My students do not think this new and improved system is better than Staars.
--More difficult to access course schedules, and class role summaries---more cumbersome
--I manage several accounts, and am extremely unhappy with the level of information I can get from Banner. I am not an accountant, and so the record-keeping system there is completely mysterious to me. I've inquired at accounting about how to think about the information I can get, and they don't know either. In addition, registration of students in Fall, 2005 was a nightmare, although I understand this is fixed now. As a general comment, I think that the overall University trend of taking tasks that used to be done by staff, and putting them on faculty shoulders is a false economy. In the end, this is going to cost an enormous amount of money, as ignorant, detail-oblivious faculty make mistake after mistake, and become more and more disenfranchised and unhappy.
--As a student adviser and instructor, the students were lined up in front of my door trying to make sense of Banner. It really messed up their registrations. Many had to be done by hand. Personally I like the way we input grades and such. I think it just takes some getting use to.
--I answered neutral, but only because there are aspects that have canceled each other out. I think the lynx system of sorting through my classes, enrollements, and rolls is much more clumsy and complicated than it needs to be. Students have similar frustrations. However, seeing the move away from STAARS and its interface is very very welcome. I am frustrated that we're still using STAARS to log graduation.
--It was hard to get used to and there are still problems, I don't like it
--takes time to learn new system. Training minimal, ability to email entire class is more difficult (I don't want to use Vista).
--Banner has made life on campus much more complicated. I don't blame this on our IT staff at WSU. But I don't think we will ever have the degree of customionzation and user-friendliness that we had before. The frequent mandatory upgrades and "off-the-shelf" standardization might make economic sense for the company, but make our lives on campus far more complex.
--It is more difficult to access student information, the printouts are ridiculous, the use of space on the page--web or paper--is excessive, there is too much scrolling required, rolls are not straightforward, some places provide too much information and others not enough. One positive things is accessing my son's dependent benefit info (tuition credit) online.
--I spend my ENTIRE day every day dealing with changes brought about by Banner with no time left to actually assess our processes and improve them.
--It has created more work. I advise students and the worse part is I can not find what I am seeking. The information need simplifying. The essential indformation on a grad. evaluation are upper division credits, year entered WSU, summary of course needed to graduate. There is too much information that is not necessary or possibly it is the format. Also, the semester course are not listed on the grad. evaluation. There are so many problems with banner that otaining the correct printout can be very confusing. Good design is "simplicity & function".
--Much more time spent with student support i.e. getting grad evals, transcripts, looking things up for a student who can't access etc.
--This implementation has been plagued with fits of starts and stops. I'm not sure I trust the integrity of the system.
--I think Banner is slightly more user friendly than STAARS, there are some things I don't like, but overall think it will be a good change.
--Slower, hard to learn, not user friendly
--accessing information is generally more difficult
--Mostly, it takes a long time to do anything because you have to work through several screens. Also, you can't type in information; you have to use a pull down menu -- and some of those are quite long. Grades must now be entered by pull down menus for each student. This takes a very long time for a class with 80+ students in it. Tab and type was much faster. The sheer number of screens you have to go through to finally get information is very trying. If you need the same information for a different class, you have to go back to the very beginning to select a different course ID number. Want to download a class roll? Good luck.
--As a department chair, everything I have to do regarding graduation evaluations and scheduling has become more difficult. I know that this is not the fault of WSU's administration as all the schools in the system were forced into this conversion.
--I am a dept. secretary and it has made EVERYTHING take 5 times as long!! So many errors and problems that you just have to discover by the seat of your pants and hope you can fix or work around. Honestly - I have thought of quiting!!
--all processes are more complicated, and the graduation evaluation and transcript are full of errors.
--It has become more complicated for me and the students. Simple tasks have become much more difficult and information is not correct.
--There are many things that were distributed to the departments that take quite a bit of time. The budget information is pretty daunting. There are also so many ways to access information, I'm never sure where to start to find what I need. Do I go to INB or Crystal? what is available in Crystal? should I be looking for student information in LYNX? What does everyone else do? what do the secretaries and department chairs do in our college? can I help them, or shere should I send them for help?
--I like that we can view students' schedules. I never had access to Stars, so i really like that we have access to advisement info, more faculty info, etc. I do NOT like the fact that we were told last year in faculty senate that all grades would eventually be entered through WebCT gradebook, and we were told to go back to our colleges and encourage people to get training in webCT gradebook so that we could use it last fall. I did that, and then we found out after classes started that we couldn't use our gradebooks from WebCT. Since we did a gradual transition to Banner, and since we had little "mock" conversions, I would think someone would have figured this out. Entering grades is still a pain in the butt, and we already have the grades entered electronically. I also did not like that for at least 20 years people were told to have grades in on Tuesday by 5:00 PM but they were still taken until Friday. This Fall, Tuesday at 5 PM was a hard and fast deadline because banner took so long to actually upload all the grade info (this comes from the registrar's office), so if you tried to enter grades on Wed then you were SOL.
--had added significantly to my work load. Difficult as I am an instructor and now have all additional chores of budget managment(p-card), all correspondance, all communication, all training via the web, secretarial duties, etc. etc. Also, it does always work, when needed for class instruction. YUCK-O!
--too many screens to navigate through, Staars was a great system!
--I am a chair, and it has caused problems for us in registration (prereq's, coreq's, not seeing courses correctly). The grad eval is awful. Crystal reports are sometimes slow. You have to log into three things in order to do the job.
--We can't do hardly anything like we used to do with Starrs. There always seems to be glitches or other problems with Banner and we don't seem to be able to do a very good job because of it. I get very frustrated when I am not able to help students with whatever problem they have. I don't like the new Banner system. I wish we could go back to Starrs.
--Most things take longer now and aren't as efficient.
--The biggest impact has been on my inability to advise students on their graduation requirements. Banner is not accurate so we are having to do it by hand. This is extremely frustrating.
--I don't have time to focus on my "real" job because all I do is clean-up Banner issues.
--It has doubled the time it takes me to be able to do my job and in some cases has caused my job dutities to be extremely difficult because the information isn't there or correct.
--It has been difficult dealing with the bugs in the program and learning how to use it but ultimately I think that it's better than the old AS400 system.
--I spend more time doing daily processes. I spend time verifying accuracy of refunds and charges. Instead of an 8 hour day they have become 9 to 12 hours. There is always a possibility to work a weekend or holidays. What good is it?
--once learned, i think it's easier to use than staars. it has more capabilities and looks more professional as well.
--It seemed like the old system was easier to use.
--Crystal never has let me in. Fortunately my secretary can get in and run off budget and Pcard information.
--When I can find another job, I wlll take it. In NO way have I been compensated for the additional stress Banner had added to my job. I used to be able to run dept prereq checks in about 3 hours. It took me 18 hours to do the same thing. Both Fall and Spring semesters. I can't assist students with many problems and muct send them off into the WSU bureaucracy. There is no student log that has all substitutions and waivers. Reports are unreliable. ie. One night I had 3 students in my program. The next day the same report said I had 150. Neither is correct. Posting of degrees, declarations, clearances etc can not be addressed by three people in Graduation. I could go on...WSU has done a poor job of implementing this system. It is irresponsible to not talk with end user about how/why they use the system. Everything has been pushed (or crammed) down from the top with little consideration to the staff on the front line.
--it takes much longer to access student information, transcripts, etc than it did under the Staars system. Now with the recent upgrade, the student information sheet does not contain the same information as previously and this is very frustrating as now we must go to several different screens to access information such as major/minor, catalog term etc. It seems like we just get used to where information is located, and "upgrades" are performed that change things again. I was just becoming comfortable with navigating the banner system, and now it's almost like starting over
--There are a lot more screens to go through, and it takes longer to process applications.
--It seems that IT resources are making university policy decisions. That is, many of the tasks that used to take place in other areas are now placed on the shoulders of faculty. This is false economy. It may lower the bottom line in purchasing, but we do not have the support we need to take on all this extra headache.
--It never works the way it is supposed to
--The student's records are not as easily accessable, or do not show correctly. I don't think there was enough time given for the turn over. Things are still up in the air like degree eval, transfer work, ect. that as an advisor makes it very difficult to be precise in my job.
--I don't even have a clear idea of what's part of Banner and what isn't. Is Banner related to Lynx?
--Things take four to five times longer to get (Grad/Degree eval), have to go to several places to get the information and information not reliable.
--I HAVE NO IDEA WHAT "BANNER" IS AND WHAT IS DOES....
--I used to have access to specific screens in STAARS that assisted me in my job. I have not been able to get similar access in Banner. I have to rely on other people to do this for me. It slows my job processes a bit.
--Very inefficient system in terms of generating class rolls and emailing students.
--I like all the options available
--Program is not geared for quick tasks. Required tasks take many duplicated steps which take an exraordinary amount of time when you are having to repeat them several times a day. There are some good features with Banner, but there are more features that are time consuming and unnecessary.
--Grad evals are impossible on banner, yet we had to learn the system but cannot really use it yet. By the time we can, I will need to be trained over again. Electronic Grade book is more difficult than old system. Reports of budgets are impossible to understand and no one seems available to help us little guys be able to read them and use them.
--It has taken so much of our staff time and it will not preform many of the functions that we once had access to.......
--Integration with WebCT is much better.
--It is more time consuming. Steps often have to be repeated to get desired result. Much more paperwork involved. Printing font too small to read. Cannot support students as effectively. Don't trust accuracy of data.
--Everything takes longer, it is more complicated to get what you need fast, there is so much to print out, it is not accurate, there are more key-strokes involved, cumbersome
--Banner has made almost every aspect of student record use more difficult and time consuming. Some functions such as prerequisite checking, sheduling,grade entry, roll access, Graduation Evaluation, departmental individual tranfer course substitution, transfer Gen Ed./core requirement evaluation, and Course Enrollment information more time consuming and complicated. The best thing about Banner is that the registrtion screen prints out in color. Crystal Reports are helpful but do not provide consistent accuracy and flexibility as previous reports structured in STAARS. Internet access of Banner is good but does not make up for the extra time and work required to operate an academic department office.
--Better accountability for spending on accounts.
--Banner has made it more difficult to do my job. There are now numerous steps to obtain a degree evaluation, it eliminated seeing if students have ACT scores, it has you open numerous different areas to find different information on students. There is no central area for all information you may need. You need to run crystal reports to obtain what you need. Banner has created alot of extra work and still does not provide all the necessary information you need to perform your job.
--It includes 4-5 screens for things that used to take 1 screen. Multiple log in's needed.
--I keep up-to-date about financial transactions.
--More difficult to get my job done.
--Our secretary is negatively affected by the changes which indirectly affects everyone in the department. At times, I have requested certain student information from her, and she has been unable to efficiently access it due to Banner. I have yet to hear one positive remark about Banner. However, I do not use the system, so this is more of a second-hand evaluation of Banner.
--Very cumbersome to use with all the acronyms. It is very user unfriendly.
--Grade entry is more difficult and problematic. Course start and end dates are not as flexible. Many recent policy changes seem to be driven my banner's lack of capability rather than student needs.
--We have more work to have to do and more screens to have to check. It is harder to find the information you need to complete your work. Banner has quadrupled our workload but we have no new staff.
--I am looking up student W#'s and student information all the time. The system is quite user friendly. (dlf: 1 of 3 compliments in collection)
--There have been some difficulties, but I consider that normal with any major database shift. I see Banner as having very many good things that we've not yet learned how to deal with completely.
--It takes 17 steps to help a student as opposed to 4 in STAARS. And then to get to another set of information, it takes MULTIPLE steps backwards, as opposed to 3 in STAARS. I declare banner the WORST DECISION EVER MADE BY THE BIG GUYS. It will eventually be thrown out at a great cost AND I WILL CHEER. Use our own people to rebuild STAARS inside out and once again have the LEAD on all technology in the USA!!!!!!!
--Made the ability to change student records from department more difficult (probably one of the intended purposes)
--Banner does not interface with another system we use. Also we will have to change how we collect and report data to do so through Banner, but we have not been trained on how to do so, nor has it been suggested how we can best accomplish what we need to.
--"Feature of Banner." Need I say more? Errors, glitches, students blocked from courses during registration, doesn't track SI. Some students say Banner does not contain their complete academic record. Some have reported being rebuffed when they have reported a problem to the "window people." All of these problems for students when WSU is trying to MAXIMIZE enrollment?
--Dramatic increase in work load without additional staffing or pay. Functions needed to quickly process student information do not exist in Banner. Training with the consultants took place months before go live dates, which translated into discovery learning and much frustration!
--Access to more student information
--The new system does not have the functionality, drives staff to quit, drives away students, and just does not work. This is not a rant, but a real situation.
--There are so many screens. I haven't found out yet to just go back one screen to get to another student. Seems you have to almost go completely out.
--It has increased the work load tremendously. We have had too little training for us to understanding how to do our job and how to help the students with their questions. So our stress level has also increased tremendously.
--It has made the information more reliable and more accessible. It's different but it's easy to use. I also like being able to access my personal information.
List the following items in order of priority for the area of technology that is in MOST need of improvement at WSU (in your opinion, highest priority to lowest priority).
  1. Faster correction of hardware problems. (dlf: up there)
  2. Faster correction of software problems. (dlf: up there)
  3. Friendliness and courtesy of support personnel. (dlf: none)
  4. Competence of support personnel. (dlf: more than a few)
  5. Availability of educational opportunities for learning software and systems.
  6. Availability of software appropriate for faculty work.
  7. Reliability of systems and networks. (dlf: most)
  8. Ready consultation expertise for new systems and software. (dlf: some)
  9. Other (you will have an opportunity to write this in below).
--9. I don't think faculty take advantage of what is available to them. I attend sessions and classes and there's few faculty there. They only seem to show up when they want to complain. I'm not in a position to judge the competency of support personnel.
--We need to be staffed good enough to have time to train on the programs we use for customer support.
--74652138
--7, 8, 5, 1, 2, 4, 3
--Banner is our number one problem. Reliability of our systems and networks in the next problem.
--2 7
--1. # 8 and 7 are my top priorities.
--Highest to Lowest: 7,7,7,7,7,7,7,7,7,7,7,7,7,7,7 and then 1,2,4,8,6,5,3
--9. Communication with in IT 5,6,8,4,7,2,1,3
--7, 2, 1, 3, 4, 6, 5, 8
--2, 7, 1, 8, 5, 4, 3
--Other Faster correction of software problems Ready consultation expertise for new systems and software Competence of support personnel Availablility of software appropriate for faculty work friendliness and courtesy of support personnel Faster correction of hardware problems
--Availability of softward appropriate for faculty AND STAFF work so we don't each have to PURCHASE IT! I have to purchase my own parking pass and lots of my own programs and some equipment. This is disgusting!
--I'm pretty happy with all of it right now.
--7, 4, 3, 5, 1, 8, 6, 2
--1,2,7,3,8,5,4,6
--Not applicable to me as a staff person.
--1. Realiability of systems and networks. 2. Competence of support personnel. 3. Faster correction of hardware problems. 4. Faster correction of software problems. 5. Friendliness and courtesy of support personnel. 6. Availablility of software appropriate for faculty fwork. 7. Ready consultation expertise for new systems and software. 8. Availablility of educational opportunities for learning software and systems. 9. Others
--1 2 7 5 6 3 4 8
--8, 7, 2,
--#1-Reliability of systems and networks. Fixing this would solve most of the other problems. Isn't there a way to setup off-sight mirroring of systems so that local power failures and other problems stop being acute problems?
--5,6,7,8,1,2,3,4
--Rankings as follows: 7, 4, 5, 6, 8, 1, 2, 3
--4,2,1,3, 6, 5, 7, 8
--28714356
--My overall experience has been very positive, but if I must rate the items it is as follows: 7,2,1,6,4,5,8,3
--7,4,5,1,2,6,8,3
--4,3,2,5,7,1,6,8
--7, 8, 5, 1, 2, 6, 4, 3
--1. Faster correction of hardware problems. 2. Faster correction of software problems. 3. Friendliness and courtesy of support personnel. 4. Competence of support personnel. 5. Availability of educational opportunities for 6. learning software and systems. 7. Availability of software appropriate for faculty work. 8. Reliability of systems and networks. 9. Ready consultation expertise for new systems and software.
--3,4,2,1,8,6,5,7
--7;8;4;1;2;8;5;3;6;
--1,2,7,5,6,8,4,7
--7,8,4,3,2,1,5,6
--2,1,7,8,4,5,6,3
--Competence of support personn
--7 1 3 6 8 4 2 5
--Highest to lowest are 7,1,2,5,8,4,3
--4, 8, 7, 3, 2, 1, 5, 6
--9. Other - Followthrough of support personnel. 4. Competence of support personnel.
--4,7
--7, 1,
--8,5,7,6,2,1,4,3
--7,6,5,1,2,8,4,3,9
--7,6,4,1,2,8,5,3
--7,7,7,7,7,.....
--7. reliability of systems and networks
--5 8 and then the rest.
--7 1 2 6 4 5 3 8
--3-7-6-all else nearly equal
--7 is by far the most in need of improvement. 4 would be my second choice; often I've been given wrong answers or referred to the wrong person by computing support.
--2,7,8,1,4,5,6,3
--2. 1. 4. 7. 8. 3. 5. 6
--7 1 2 4 3 5 8 6
--4, 7, 1, 2, 3, 5, 6, 8
--7
--We have a tech man in our college and he always helps with all the above.
--7,1,2,8,4,5,3,6(NA)
--7, 5, 2
--7, 1, 2, 4, 8, 5, 6, 3,
--7,4,5,2,1,6,8,3
--8-5-7-1-2-4-3-6 IMO, the main problem is a lack of training in the new system (Banner). No one seems to know how to use it, not even people from SunGard.
--7,1,2,4,3,6,8,5
--8,5,4,3,7,6,2,1,
--6, 8, 4, 7, 2, 1, 3, 5
--2 If you mean Banner problems 8 5 7
--As I am a new employee (July 05) everything is new to me. I can say however that everyone has been very helpful and quick in answering questions and helping with any problems I have had
--8, 5, 7, 1, 2 The support personnel are competent and friendly.
--1 7 2 5 6 8 3 4 9
--4, 2, 1, 7, 8, 6, 5, 3
--5,7
--6. Availability of software appropriate for faculty work.
--7, 4, 3, 1, 2, 6, 8, 5
--7 4 5 8 2 1 6 3
--7 is most important, 4 is next, then 1 and 2
--8,5,6(not just faculty work, but ALL work), 7, 4, 2, 1, 3. Information is not provided in consistent manners regarding new capabilities, and upgrades. Sometimes it seems that the "student" support information is highlighted, when the "financial" information is also changing. Sometimes you read something only in an IT information piece, but not somewhere that it seems more people will notice. Bulletin use is important, but some people never read the Bulletin. Some people never see notices sent to departments, because it may be viewed as just "junk" mail, and busy work.
--we need simple , reliable systems not the bells and whistles that seldom work or cause us to waste our time dealing with computers
--1,2,4,6,5,8,7,9,3
--7 4
--7,1,6,8,2,3,4,5
--2,7,8,5,1,6,3,4,
--7, 1, 2, (I don't feel competent to judge item 4 but I am becoming suspicious that IT leadership is lacking.)
--7, 9, 1, 2, 4, 3, 8, 5, 6 9: availability of support staff. They're great once they get a chance to come by.
--1,2,4,7,8,3,5,6
--7 2 6 1 4 3 8 5
--1, 7, 4, 2, 3, others not significant
--3 7 1 2 4 9 5 3
--7 4 8 6 1 2 3 5
--5,6,7,8,1,2,3,4
--7, 2, 1, 4, 8, 6, 5, 3
--7, 2, 1, 4, 8, 5, 6, 3
--7. 8
--7, 6, 1,2
--Highest to lowest: 7, 4, 2, 1, 6, 5, 8, 3
--6 5 8 7 4 1 2 3
--7 8 (knowledgable, unlike our former consultants) 2 1 5 6 4 3
--2 8 7 6 4 3
--7 1 2 6 3 4 5 8
--I believe 4 is already in place and isn't a problem. 7 1 2 3 5 6 8
--2,1,7,6,5,8,3,4
--7 1 9 - some consistent policy regarding what email does and does not get through; AND some notification to others when their email does not go through. This has been a perennial problem that may or may not have been fixed. 4 6 8 2 3 5
--1 = 7 2 = 1 3 = 2 4 = 4 5 = 8 6 = 3 7 = 5 8 = 6
--4 9: information to people---I had no idea you were about to start quarantining my email until after it happened. All items show tremendous improvement since last year, but the support from the helpline is not usually helpful.
--Reliability of systems and networks
--No. 2
--This answer is difficult since WSU is fairly responsive to problems. 7 (This is an area that is always critical.) The rest are good.
--7, 6, 5, 1, 2, 4, 3
--I don't have any problems with any items on the list. I do my own hw and sw installation and maintenance.
--5,7,8,6,4,3,2,1,
--7,4,1,2
--none
--Other than Banner, no improvment is needed.
--7 6 5
Please describe any ways in which you believe that information technology and information technology infrastructure could be improved for faculty and students (and their importance) at WSU.
--More reliable.
--Other than Banner, no improvment is needed.
--na
--more reliable
--Everything has worked well for me in this sysyem so far.
--They work ok for me.
--I would like more control to delete files in Vista. When WebCT and Blackboard merge, that may be solved.
--Keep pushing to customize Banner to meet our academic and administrative needs. True or not, it feels like Banner is driving academic decisions.
--Better information transmission. I see that you've started a newsletter, but it doesn't tell me what changes are coming BEFORE they happen.
--I believe if you look at the previous answer this will answer this question. The list should speak for itself.
--more computer support people so its quicker to get help for a problem
--A reliable infrastructure is of paramount performance. I cannot teach without it. Students cannot learn without it. When WebCT is down, I can't hold class and my students cannot submit their assignments. Better redundancy.
--More support should be implemented for Chi Tester. Thousands of students use this program and it is critical that students have a positive testing experience.
--There are times when there are network hiccups and it is not communicated with announcements to the campus and staff offices are left as the point of contact with no information to provide.
--As indicated in last year's survey,I think multimedia classrooms are a must (modeled after those in the Davis Center). Once you taught there, teaching here is like being put in a straitjacket.
--Off campus access to restricted software
--Avoid any additional hard crashes.
--need more technology equipped class rooms entire campus needs to go wireless
--I have no problems with information technology & information infrastructure, but do have a problem with alway having to change templates, down load, up load, change access codes each semester. There are several other problems.
--No comment
--Fire the administrative people at the top and put someone in charge who can translate well between end users and techs: and who is willing to closely supervise technical staff.
--minimize down time of critical campus systems (e-mail, WSU Online
--Faculty need to be oriented on new system changes by workshop classes, but I know there maybe some faculty who won't attend, so it would also help if there were a specific help line for immediate help. For students, it will be helpful if were informed on how to log-in to student portal.
--Need to be able decrease the response time when help is needed.
--Replace Banner with something that works. It is hard to believe that this is considered an education software when it has so many flaws in education areas, like course registration, pre-requisite checks, grade posting, etc. Replace Don Gardner.
--Discontinue 7777 unless someone is actually going to answer the damn phone.
--Beta test first!!!!!!! Get input from end users as you are putting software together!! You will learn so much is you take the time to have the end users "play" with it first, then give you feed back as they understand it. The current process is so very user unfriendly. Alot of hassle could be prevented if you first ran it by end users to find bugs, omissions, faulty data etc. TRUST that your end users really do know something and let them help you help them!!!!!
--More training on the Banner system. We were expected to be capable of using the Banner system, Crystal reports, self-service, etc, with very little explanation and training.
--Does faculty include staff? Is staff separate? WSU offers wide varieties of support for faculty and staff, and I always try to take advantage of that. I don't work directly with students or student information very much, so I can't comment on that aspect.
--I love the 7777, and I know many students and faculty who have used it. We REALLY appreciate it! BUt I think we need better wireless reliability on campus, especially in buildings where we have had wireless for 3 years but now the system is patchy at best! Our entire campus should be wireless, and it should be a reliable, consistent network!!
--1) make it reliable, please!!!!!!! 2) give us release time for training, in person 3) have additional support and competent staff readily available, especially for mac users 4) have accountability for computer/banner problems for those directing and using the system. When it goes down or doesn't work, for example- in registration problems, the students have to take my time to to get their problems solved. I'm head responsible. It really sucks up my time that should be used for instruction! 5) find ways (alternatives) so not all of the work load from banner comes directly to the faculty. Let administration get back to administering, instead of faculty having to have those tasks, too. 6) Develop additonal methods of interface, so I don't feel like it is only a machine to whom I talk, and take orders. There seems like so little discussion and concensus taking place these days. Just barking of what and how to do stuff. All the questionaires, grading, communication, etc. by cyber space.
--Reliability!!!
--Make Banner more user friendly, be able to pull up a grad eval, ACT scores, have all transfer work on banner transcripts, and degrees posted.
--When students are admitted, they should be given their WSU email address and be told that all information will be given them by email. They will learn to stay tuned to the system that way for information on everything.
--Not Sure
--Help provide hardware for classrooms.
--The systems need to be reliable to all who use them with few crashes and better support when there are problems. The computer systems are the main line of life at this university and when they don't work, nobody can.
--IT is extremely important to WSU. Better and more available training on new software and faster response to problems are of major concern to me. Often when I go to software training, the information isn't what I need, or the delivery medium doesn't work sufficiently well for the trainer to provide a productive training experience. More news and explanation and possible uses of new technology would be good. For instance, give specific examples of how new or existing technology could be used by faculty and staff to make us better able to serve our students or other clientele. Give instruction by small groups or even by department. Very often co-workers with the same goals can help each other understand technology applications. And if the training is geared toward specific department needs, then IT staff can have a better understanding of the needs of the various campus entities.
--Reliable servers and reliable teacher station technology are both important to me.
--Reliabality of networks...groupwise...etc. could be improved
--Just get Banner up to speed. Advisement is a mess. It's hard to get information and the new grad evals are too long and not well organized.
--Reliability.
--None, I'm satisfied.
--Train IT to use something other than Novell and Windows
--Our system is slow because it is overloaded, and it goes down and then people can't get in. We need to allow for more people accessing the systems. Everything has moved to a web based approach, and it there are more people, so it gets worse all the time.
--Why in the world do we have to click for Spring 2006 because Fall 2006 comes first. Last semester, we had to click for fall 2005 because the first choice was spring 2006. Can this be reversed so we can avoid extra steps/
--Get a student record system that works for education, that can be adapted to do the things needed, that doesn't dictate how we run our programs.
--Place more trust in the professional staff than in hired consultants. They have the best interests for the University in mind whereas consultants are working for someone else or their own dollar.
--Don't froget that some students use dial up to access WSU sites. The more complicated the sites become the longer (and more frusterated) students will have to what for a page to load.
--Please listen to regular users suggestions to make the systems easier to work with. We are not all IT, CE experts.
--Include faculty in all decisions; we are the primary users.
--Wireless access should be as reliable as possible. It would be nice to have available to us more cutting edge software, i.e. newer versions of programs.
--I believe we have a good system. I do think that Jean and Ted could use some additional staff
--We need more technicians to support IT needs.
--make it more user friendly and less complicated
--My chi test exam has figures and they are slow to be imported with the questions, especially when multiple students are taking the exam at the same time. The figures are incomplete or never appear. I get many student complaints about this problem.
--Continued awareness of current industry standards and additional personnel if necessary to provide support in a more timely manner.
--Quicker on-site response to computer problems
--Need to be alittle more responsive and follow through when we are having problems with other testing concerns we are having. Identified a problem I was having and did not have any follow up on whether my issue was resolved or even acted upon.
--Mandatory training on software used.
--More Wireless Access Points
--Students need a lot of help even with simple worprocessing. They do not understand the online programs and expect the teacher to solve it. Need better orientation programs. All students should be registered to orientation before taking an online class!!
--Perhaps having technology training sessions by college or even by department so that it can be more hands-on and each faculty member could ask questions specific to his/her discipline.
--I am not sure.
--Quicker response to problems.
--I'm probably not the best to answer this question as I am not a current student, or faculty. I don't get into that side of the system enough to answer competently.
--Better training and more improvements in the numer of screens used to accomplish task.
--I think most everything is great. The network doesn't seem to go down nearly as much as it used to. My biggest complaint would be that the tech assigned to our building takes several weeks to respond to work orders.
--I think that we're doing pretty well with infrastructure. Banner has allowed WSU students to have few technical problems with registration (more "bandwidth"), though they have problems caused by weak implementation at the WSU "departmental user" level. Most of those problems are being dealt with now, but they have caused a problems for students which effect our relationship with our students. There could have been more organization on the front end, before the implementation at this level, but it's spilt milk at this point.
--Stop forcing us to update and let us do our work.
--Simple - IT needs more (and better trained) staff. This needs to be a priority.
--Solutions to software, hardware, and network problems which arise at the Testing Center need to happen much more quickly. Needs do not seem to get communicated to the right people and/or do not get a quick response. Departments involved need to work together more closely.
--If we want to keep enrollment up, student registration needs to be easy, convenient and most especially reliable. Technology is so much part of the classroom today that all faculty should have access to a multimedia classroom when needed.
--Stop trying to fix things that are NOT broken. Make changes where the problems are.
--Improve the Reliability and Speed of systems and networks!!!
--Single login for all applications.
--Faculty and students should learn to use the technology that's available to them. Some faculty in my department avoid technology and want the secretary to do everything for them.
List the following items in order of priority for funding (in your opinion, highest priority to lowest priority).
  1. Upgrading faculty PCs (dlf: more than several)
  2. Online course support (dlf: many, most)
  3. Student computer labs
  4. Multi-media classrooms (dlf: a number)
  5. Electronic resources in the Library
  6. Discipline-specific software and support
  7. Support and training to improve faculty computing skills
  8. Classes to improve student computing skills
  9. Adequate compensation for IT and CE personnel. (dlf: many)
  10. Other (you will have an opportunity to write this in below).
--1 9 7 4 5 6 8
--594263187
--9. Adequate compensation
--9, 4, 5
--4, 3, 7, 1, 5, 2, 8, 6, 9
--All of the above have relatively equal priority, but what is by far the most important is upgrading the network. See question #8
--5 4 2
--9,10 fundind for replacement equipment permently in the annual budget,2,6,7,5,4,3,8,1
--4, 1, 5, 6,
--2, 3, 9
--Support and training to improve faculty computing skills Upgrading faculty PCs Adequate compensation of IT and CE personnel Multi-media classrooms Student computer labs Discipline-specific software and support Online course support Classes to improve student computing skills Electronic resources in the Library
--1st-6 2nd-4 3rd-1 4th-2 5th-9 6th-3 7th-5 8th-7 9th-8
--We need to make sure that IT and CE personnel are paid well enough to prevent an unnecessary level of turnover.
--4
--8,9,7,1,3,2,6,4,5
--3, 8, 4, 1, 6, 7, 2, 5, 9
--1. Online course support. 2. Multi-media classrooms. 3. Student computer labs. 4. Discipline-specific software and support 5. Electronic resources in the Library. 6. Support and training to improve faculty computing skills. 7. Classes to improve student computing skills. 8. Upgrading faculty PCs. 9. Adequate compensation for IT and CE personnel. 10. Other
--2 1 3 4 6 9 5 7 8
--6, 1, 2, 3 ,5, 4, 7, 8, 9,
--9,8,7,6,5,4,3,2,1
--Can't choose one...
--4, 1, 6, 7, 5, 2, 3, 8 Note: I find it sad that as a professor, I require very little "equipment" to do my job, yet I was not allowed to get a CD-burner or Zip drive on my computer. My classroom has crackling, burned out speakers which make it annoyingly difficult to show film clips or documentaries to students.
--1, 8, 6, 7, 2, 4, 5, 3, 9
--10(Wireless Access),4,7,9,6,3,1,2,8,5
--978431526
--7,4,5,3,2,1,6,8,9
--2,2,2,2,2,1,3,7,6,4,5,8,9
--1,4,7,5,3,2,6,8,9
--4. Upgrading faculty PCs 7. Online course support 6. Student computer labs 9. Multi-media classrooms 5. Electronic resources in the Library 3. Discipline-specific software and support 2. Support and training to improve faculty computing skills 8. Classes to improve student computing skills 1. Adequate compensation for IT and CE personnel.
--9,4,2,1,8,6,3,7,5
--4;3;1;2;8;9;7;5;6
--4,5,8,9,6,7,2,1
--9,4,3,2,5,6,8,7,1
--4,1,3,6,2,7,9,5,8. I consider all of the above to be of great importance. However, I feel it is vital that campus classes be equipped with multi-media equipment in order for WSU to be able to offer a high quality education.
--Adequate compensation for IT and CE personnel. Support and training to improve faculty computing skills Upgrading faculty PCs Online course support Student computer labs Multi-media classrooms
--Highest to lowest ... 1,7,5,8,6,4,2,3,9,
--9 - More people in key areas 1 5 6 2 3 7 8
--9
--4, 6, 2, 3, 1, 5, 7, 8, 9
--4,1,8,3,2,8,5,6,7,9,10
--1,7,4,3,6,5,2,8,9
--9, 4, 2, 7
--1,3,9,4,6,7,5,2,8
--1,2,7,8,
--9. Adequate compensation for IT and CE personnel 10. Other 7. Support and training to improve faculty computing skills 2. Online course support 8. Classes to improve student computing skills 5. Electronic resources in the library 4. Multi-media classrooms 6. Discipline-specific software and support 1. Upgrading faculty PC's 3. Student computer labs
--5 2 3 4 7 8 1 and non others.
--9 4 6 1 3 2 5 7 8
--1
--3-4-2-5-9-7-8-1-6
--Without seeing figures for how much we're currently spending on each of these items per year, it's impossible for me to make recommendations for reallocating the funds. If one item is intrinsically 10 times as expensive as another, it seems a little unfair to ask which should be the higher priority.
--3 8 7 1 2 4 5 6 9
--2,7,5,1,4,8,3,6
--2 4 3 5 1 6 7 8 9-why should compensation for IT personnel matter more than anyone else on this campus?
--9, 1, 3, 4, 2, 6, 5, 8
--9.
--358492671
--1, 9, 2, 3,4, 6, 5,7, 8,
--2,3,4,1,7,8,9,5,6
--4, 2, 7, 1, 9
--4, 6, 9, 2, 5, 3, 1, 7, 8
--9,1,2,4,3,8,5,6,7,
--6, 5, 8, 9, 4, 3, 1, 7, 2
--9,2,1,4,7,8,3,5,6
--I don't feel that I can give an informed opinion on this subject.
--3,5,2,1,4,6,7,8,9
--4 1 7 3 2 5
--2,4,6,3,9,8,7,5,1,
--8, 2, 3, 4, 5, 6, 7, 1 I believe IT & CE personnel are compensated as well as anybody else here.
--1 4 2 6 5 9 7 3 8 10
--1, 6, 9, 7, 4, 3, 2, 5, 8
--7,2,1
--3. Student computer labs
--5, 1, 4, 6, 2, 7, 3, 8, 9
--7, 1, 2
--1 and 4 woul be my top priorities. Not just implementing mm classrooms, but maintaining them. In social sciences , we have HUGE differences in what each room will do, and some rooms dont even have overhead projectors. But upgrading faculty PCs should be a university wide initiative. Why should the deans have control over this? Our dean is fairly good at this, but not great. My computer wont play a DVD or burn a CD, so I am behind what almost all students can do!! And I defnitely need more memory on my computer, because I dont really trust our network . . .
--7, 8, 4, 2, 3, 1, 5, 6, 9 (adequate compensation for everyhone is more important to me than separating out IT people, and why CE people??? Not a good place to combine these 2 different entities, if CE is supposed to mean continuing education?? Or, does CE mean something that I am not understanding the meaning of)
--2,1,4,
--2, 4, (I do not have enough personal knowledge to know if inadequate pay for IT personnel is an issue. Clearly, something is wrong and needs to be fixed. It may at the top of IT.)
--5, 4, 2, 1, 3, 9, 6, 7, 8
--4,2,3,1,9,7,5,8,6
--10. Upgrading Secretaries PCs 3. 7 8 1 2 6 9
--4, 5, 1, 9, 2, 3, 8
--1,3,6,7,2,9,4,5
--9 1 4 2 8 7 6 5 3
--7 6 3 2 9 8 2 5 4
--9 If they are held responsible for doing a good job. 1 4 7 8 2 3 5 6
--2, 9, 7, 3, 6, 4, 1, 5, 8
--3,2,4, 7,1,
--1,3,4,6,
--highest to lowest: 5, 8, 2, 4, 6, 3, 7, 9, 1
--6 1 9 2 7 5 4 3
--4
--5 7 4 3 2 9 1 6 8
--chi tester support 2 1 7 3 4 5 6 8 9
--4 2 1
--9 2 8 7 3 5 4 6 1
--1 3 6 4 5 9 2 8 7
--1 = 1 2 = 2 3 = 9 4 = 4 5 = 6 6 = 5 7 = 3 8 = 7 9 = 8
--9 3 4 2 1 8 5 6 7
--4, 5, 7, 9, 1, 3, 2, 8, 6
--3 - 6 - 4 - 1 - 9 - 7 - 2 - 5 - 8
--none
--2,1,3,4,5,6,7,9,8
--2,4,8,7,9,1,3,6,5
--5, 4, 1, 3, 6, 2, 8, 7, 9
--2,8
--2. Online course support
--4, 7, 9
--3 4
Please describe what else you believe should be a funding priority.
--Replace Banner or return to old system
--na
--n/a
--The resources available at Lampros Hall.
--Top priority needs to be competent staff. I can write grants for new equipment, but the NSF laughs at us when we claim we can support it.
--The priority list on the previous question will answer this question.
--Chi tester support
--Retaining and upgrading IT personnel
--Library resources and more access to electronic journals
--have more computer equipped class rooms of the type in the library - room 138
--No Comment
--Faculty salaries
--Computers/support/software
--I find it disconcerting after all of these years to still have to deal with separate and different software for the same purposes on a college campus. I know you hate to force a STANDARD of what software is used, but my job certainly isn't easier because of the lack of standardization in software. Different platforms (ie Mac/Windows computers isn't quite as much of a problem these days, but still creates it's own issues, especially when you don't know you are dealing with different platforms. Then, free software comes up (Firefox, etx.) and that office suite software that is free, but not directly compatible with Word, and unless you run into you, you don't know it even is a part of the campus arena.
--simple reliable systems
--I think ARCC is kind of broad. We have faculty applying for computer equip to do research, maintain student labs, get software, etc. There should be a separate fund that is specifically for building mm classrooms. There should be a PLAN to do things on campus. Right now it is helter-skelter who gets funded, based on who applies when. There should be a university wide plan to eventually change all rooms to multimedia rooms. Why not give every college 3 rooms a year or something like that? If we can have every classroom at Davis mm, why cant we have a plan for our main campus???
--Training for computer support technicians.
--Secretarial compensation.
--don't know
--Updating staff computer equipment. I've got a 4G hard drive and 128 MEGS of RAM. It's pathetic!
--Staff computers and machines.
--Don't know.
--Personnel
--?
--More personnel in the tech area--too much to be done with too few personnel.
--Competent, 24 hours IT service.
--The more-IT-funding question did not give opportunity to say that I don't know how funds are being allocated to IT nor how much.
--Improved general purpose number cruncher
--Funding updated equipment for the faculty lab.
--Maybe next time, WSU should purchase the higher quality version of a program, i.e. Banner. In the long run, all the time and money spent programming and "fixing" the lower quality version of the system would be less than the cost of the higher quality system.
--nothing comes to mind
--Oracle DBA with experience in industry
--International student recruitment
--Smart classrooms.
--Updated, quality PC's for staff and faculty
--Facilities Management should not charge outrageous fees for installation of video projectors and wiring. They should provide a discount because of their charges, this depletes the ARCC funding.
--If we are to continue with Banner, that should be the funding priority. We must employ highly trained, knowledgeable, and seasoned individuals to solve the problems that regularly occur. Each time an upgrade is implemented the transition should be smooth with little if any glitches. It seems to me we spend more time explaining why the system isn't working properly than advising and mentoring students.
--Keeping software updated via NAL
--Upgrading Staff computers.
--Electronic Systems should be integrated into IT considering all the Data and Media work they do.
--Wireless Access
--Research tools, digital cameras for computer use, programs for these etc.
--Getting classroooms to be smart classrooms.
--New student information system similar to STAARS
--Getting the Banner resources to successfully do our jobs. As we will be using Banner for a long time we need to utilize the upgrades that are available.
--No suggestions.
--Staying current in classroom with computers and software for running the classes efficiently.
--Upgrading staff and student pc's in Student Affairs.
--Approriate machines in offices - like help with copiers, and my own personal favorite - "folding" machines. Even one per college would be such a blessing!
--Technical support should be a funding priority. Calling x7777 should get results.
--We should be a totally wireless campus.
--Keeping equipment up to date, planning replacement for main campus systems before they break down.
--See question #11
--Fixing Banner or going back to Stars!!!
If you encounter problems when you require a technology component in your class(es) other than those listed above, please enter them here.
--I am not faculty.
--1. Unauthorized personnel monkeying with the wiring (VGA cables, audio connections)in rooms with the old style (open, unsecured)consoles. We have had ZERO problems of this sort in our single MM room with the new console (the "kitchen cabinet" console built by campus carpenters). 2. Low lumens in (older)LCD projectors combined with the inability to dim classroom lighting. In our building with the motion-sensitive lighting controls, we have no way to turn off part of the lighting. That's a real problem in evening classes when students need to be able to see the projected image (lights off) but also need to be able to see to take notes.
--Lack of training on the part of students so that home computer work is compatible with school software and computers.
--Had a problem e-mailing attachments to students
--Non standard setup in media rooms.
--Site license for SigmaPlot Graphics
--Students' knowledge of available computer places on campus
--Students come to class with such a wide array of technological experience (or lack there of) and many seem to be unwilling to learn what they need to be successful.
--students do not avail themselves of things provided to help them become technologically proficient (help sessions, on-line and face-to-face tutoring, etc) And they procrastinate.
--Perhaps I should clarify what I mean by students' skills being deficient. Over the last 10 years, students' computer skills have improved enormously. However, I'm still finding that a significant minority of my students lack some important skills. For instance, although they all have some experience using spreadsheet programs, some of them seem to treat a spreadsheet just as a word processor for tables--they don't know how to type in a formula, or copy a formula to fill a column, or produce a graph of one column vs. another. I suspect that the spreadsheet competency test puts too much emphasis on cosmetics and not enough on substance.
--none
--?
--Students don't prepare for, or anticipate, technology problems. In other words, they leave things until the last minute. Don't think IT can do anything about that.
--don't know
--SPSS is a big problem. I dont have the same spss on my computer as the students have on theirs, and that TICKS me off! Our computer tech person for our college said he didnt know why. That was it. I cant open files that students send me on my computer, I have to go to the computer lab for students. Also, if we teach online, even though SPSS is networked for all of our students, online students do not have access to it because of something with our site license? That needs to change, because we cant adequately teach our online classes without it.
--systems down or broken equipment
--students with inadequate equipment
--professor lack of expertise lack of available technology lack of resources to purchase software and hardware
--not faculty, don't encounter
--I do not teach a on-line course, so I can't respond to problems that instructors or students have in using this technology.
--Students want to access things from home, but the technology on home computers and internet connections is varied.
--n/a
--na
--The TBE classes are worthless to the studnets
If you do not currently use WebCT Vista for your class(es) please explain why you do not.
--For live classes I do not use it because it is too time consuming to complete simple tasks.
--na
--Lack of time learning how to get started and lack of time getting started.
--I don't really need it for my live classes - I put stuff on my web site.
--Am legally blind. Too difficult for me. For others, it would be a great tool.
--I really don't believe it would be that beneficial for students to spend more time outside of the classroom online.
--New class. Still writing text. Online class planned for the future.
--I use it a little, but it is one of the most user unfriendly programs I've used. I hate it....
--I am not trained, nor do we have the money in our dept. for instructors to sponsor any more on-line classes at this time.
--I don't want to do the training. I'm already literate in HTML, JAVA, SQL and PHP. It's far faster for me to run my own server and do my own thing.
--I do not teach "information dump" type classes, which are the only kind for which I believe online instruction is appropriate.
--not faculty
--If I could NOT use WebCTVista for my classes, I would be very happy. I have used other online platforms and WebCT is the WORST!!! I yet to see one so cumbersome, so "crowded" and chaotic, so un-user friendly, etc. It makes things that should be easy difficult. I'm waiting for someone to stand up and say, "WebCT has no clothes on!"
--I use it for some classes but it is almost too much trouble.
--na
--n/a
--I have used it extensively in some courses. It is not required this year however.
--I do but it is a horrible system that should never been adopted
--Not a faculty
--no need
--not familiar enough to make it work well
--It's not appropriate for the classes I teach.
--I'm staff and have no need for it.
--not faculty
--Need to find the time to learn more about the system. I have tried to get on the self-study and have not found it that helpful.
--It is not needed.
--I haven't had the time to learn, and I don't have an immediate need to use WebCT.
--Not faculty
--My colleagues always seem to be having problems with it.
--doesn't fit into the frame of my class
--I work in administration
--I know how to write my own html code and I don't want to use a high-overhead system from a commercial vendor whose long-term availability is not guaranteed.
--I HAVE NO IDEA WHAT IT IS.... JUST ANOTHER TIME KILLER .....
--I prefer to maintain my own we resources, especially in light of the the hours of training required for WebCT. I am sure if there was an online manual, I could figure it out.
--department doesn't offer online classes
--I tried to use it. It is very cumbersome.
--To low on the learning curve.
--I do
--Do not teach an online course.
--I am not faculty
--Cpurse not available online as of yet
--The grade book is more maintenence then it is worth.
--I do not teach any courses
--Used seldom because I am not an instructor.
--Have not received training yet.
--No need to. All information needed is gleaned from faculty/staff portal
--I have gone through Vista training, and I am still trying to figure out what the benefits are and if these benefits are worth the time.
--I use WebCT, but it does not do many of the things I had in mind when I envisioned the best way to present material.
--Not faculty and not taking any classes
--No need for more than a simple web site.
--I am not faculty I am a staff member.
--Don't teach
As of 12/31/05 faculty are no longer compensated for learning the WebCT Vista program. Do you believe that will have an impact on online learning? How so? (dlf: mostly no)
--No, faculty should be motivated to learn in on their own if they want to use it.
--No.
--on campus classes will not make use of the extended features WebCT provides. This will reduce the learning opertuinities for students
--It will certainly discourage new online course development.
--Probably so. Most faculty in my department prefer FTF teaching. All kinds of incentives, financial and otherwise, are needed to encourage faculty to develop and teach online courses.
--No. I always thought this pay was frivolous.
--No.
--no, new faculty understand the opportunities that come with online learning. Any faculty worth their pay will learn WebCT Vista for it's value to their instruction not for the money. Are WSU faculty that shallow?
--i am not sure at this point.
--No, Those who are interested have had ample oppurtunity to learn WebCT.
--No.
--With few exceptions, it should make no difference because most instructors want to be effective and efficient with the available programs.
--Yes. Not all faculty take it upon themselves to learn new technologies.
--Yes as teachers will find it too much work to get what they want done, so the same people who already know the system will continue to build.
--No opinion
--Yes, financial compensation is one way in order to induce faculty to learn WebCTVista program.
--no
--no
--Fewer faculty will take the time necessary to implement these tools in their teaching.
--No, because they want the money that online classes pay so they will make it a priority to learn it
--Yes, I think there is always a factor of commitment when compensation is involved. People are more willing to participate if compensated and if more participate more will be quailifed to do their job.
--No. Most faculty who were interested in learning WebCT have already done so.
--Yes, faculty don't want to be forced to go to training without compensation
--Yes. The only way to convince faculty to spend all that time in training is by compensating them. However, these are very smart people...can't we just have an online manual and let us have at it?
--DID THEY EVER ... WHAT NONSENSE
--I had no idea that faculty ever were compensated for learning this or anything else. We get paid for teaching, and learning the tools we need is part of the job.
--It might reduce the number of courses online--which may not be all negative. It may improve the quality of the online courses since only those truly committed will continue to develop. On the other hand, professors are already very busy and with no incentive may not consider online option.
--no
--I don't think it will. I think the faculty knows how to use WebCT and will continue to use it enough to maintain the knowledge.
--no. those that would like to incorporate online learning into their classes will be motivated to do so by more than just money.
--No. Faculty should not be paid to learn job skills that are necessary with keeping pace in the technology field. Students aren't compensated for keeping up, it's part of the job.
--I don't know but it was an incentive.
--No, should be considered part of faculty responsiblity...plus faculty like it so that will be incentive enough
--Less incentive to learn and use it.
--Likely. Faculty might not be so interested in learning or using the technology to its fullest. Online teachers need to know how to use the technology in order for students to have a successful learning experience.
--?
--Yes. It is time consuming and should be supported.
--No. However, I don't feel faculty should have been compensated for learning WebCT Vista since it is a necessary tool if they are to teach on-line classes. Some faculty aren't teaching on-line classes but took for training for the money!!
--Of course it will have a negative impact.
--yes.
--I think this will slow the number of classes being turned into online classes, but only initially. I think there was a time when online training was necessary, but not any longer.
--No.
--I believe that this is a part of our regular work expectation and should not involve additional compensation at this time.
--Maybe it will impact, but I don't believe it will be a major impact. Depends on the person.
--NO!
--yes I would never have done an online class without extra compensation--online is not university level--it often draws the very worst students and slackers
--Yes. Although some new faculty will come in with online experience and expertise, why will they learn it? Is the training available individually online appropriate for learning these tools? There are some faculty who will never learn to use this type of tool now, since there is no additional incentive available to do this. If training is so intensive, how else can it be presented?
--I think instructors are paid well enough for online classes that they will be motivated to take the training in order to participate.
--No
--No Comment
--Faculty who have not learned WebCt Vista by now either don't need or are avoinding it. I'm not sure paying they to take a class will work. Making sure that faculty who do teach online are fairly compensated and well supported will entice others to get with the program.
--Yes, There was good incentive to learn the program when money was involved.
--need to encourage faculty who are adopting to be compensated for the exra time and effort that goes into puuting the courses online.
--Hope it doesn't, but it probably well (lack of incentive)
--I believe the compensation encouraged those who would not otherwise seek to learn the program and that discontinuing it will have an impact on the level of interst in training, especially among those who have not yet used WebCT Vista. I think there should be a small stipend for training at least in the basics.
--No. It is part of my job and shouldn't get compensation. More $$ should go into support and have student employees set up courses for faculty to use.
--Learning a CMS is an important part of the job, and should not require additional compensation.
--Yes, less incentive for new faculty to learn WebCT
--I hope it encourages faculty to explore other options than WebCT. If I had not had experience with other online platforms, I would not even consider doing things online after training on WebCT. Many of publishers offer programs free with their textbooks; I would encourage faculty to use those.
--It discourages me from wanting to experiement with Online courses
--Probably. Hard to imagine new faculty finding time in their schedules to get this done, if they can't justify the personal costs. Certainly, in my first year, I felt like I did nothing but sit through boring training about how to click on things.
--I would definitely become trained if there was money available.
--I think things might actually improve. I would hate to think that people were developing online materials simply for more money.
--yes. no incentive to learn that crap program at all now.
--maybe
--it may, but it really doesn't concern me
--Possibly for those who have not completed the training.
--Not sure.
--No. If there is a clear demonstration of how it saves time, word of mouth will convert faculty.
--No, I do not believe so . . .
--No
Do you make use of the faculty lab in Lampros Hall? If not, why not? What can be done to make it more useful to you?
--No.
--I use it.
--Not used - lack of faculty time.
--I do use it - a new MAC or 2 wouldn't hurt. Put a faster CD/DVD burner in there for us to use after hours.
--Yes, I have used the facility.
--My assistant uses the computers in the office.
--no. i'm not even sure what is there or what benefit my walking over there would offer.
--no, no need.
--I'm not sure what there is there that I could do. I'd rather have the software on my own machine, when possible. Maybe I need a reason to use it?
--I personally have not used this facility, but many of my colleagues have. I plan to in the future however.
--No. I've never been down there. I have a lovely Mac on my desk, that does all the things I've wanted to do.
--I guess I need to know more about how I might use it
--I didn't know there was a faculty lab. Now that I do, I will certainly make use of it.
--No, I can do most of what I need to do from my office
--Time
--I do not. Too far away from my office amd I have not needed it.
--Yes
--tell me more what it can do for me
--Yes
--I'm able to do it all from my college and my office.
--n/a
--No, I generally am able to accomplish what I need at my desktop.
--No - I am out at Davis Campus.
--I use the lab when I have difficulties on a detailed level that I feel hands on assistance is imperative. I may have had some training in some areas, but don't know how to apply it directly to my situations, and need additional support.
--no
--YES!
--No.
--I didn't know there was a faculty lab; I thought it was student only.
--I havent yet, but I have sent students there. It is kind of far from my building (SBS), and I am out of shape and dont want to walk up there. BUt it is a GREAT resource!! WHy not have a mini-lamprose in Social Sciences, since we are the busiest classroom building on campus? It would hit the largest number students (and the large professors . . .)
--Have tried using chi tester on line, with lots of problems. Had to finally give the test in class, on paper, because of problems
--No. Just haven't had the time or the need. Can't say what can be done because I haven't used it.
--No.
--No, need to understand how it can better help me.
--not faculty
--?
--No. Don't know much about it or its value to me, as an instructor.
--I am not familiar with what it has to offer. It would be nice if someone from Lampros would talk at a faculty meeting in each department and explain the services it provides to faculty.
--Yes
--Don't have a need. Can do what I need to do in my office or at home.
--No because I have my own facilities to use.
--no. i like my office computer just fine, thanks.
--No, I have an office connection.
--yes, love it
--Yes. Actually, I've been helped every time I've gone there. A phone number to call with someone designated to assist over the phone?
--I use it occasionally to scan slides. Last time the slide scanner wasn't plugged in and someone had to go find a cable to plug it in. I suppose it would be helpful if someone would pay more attention to these details. It would be nice to have a one-page instruction sheet for using the slide scanner, since I don't use it often enough to remember every step, and the software keeps changing anyway.
--YES, FOR SPECIALIZED EQUIPMENT
--No, because I have access to computers in my building.
--No, haven't needed it.
--yes, very useful
--Used a little. I would use it more if it had better equipment and software.
--Yes - Very helpful.
--Do it all in my office
--Yes.
--I do, but the computers are very slow. It can be extremely frustrating.
--No. Doesn't meet any of my current needs
--I do
--Yes
--Limited use.
--didn't know about it.
--no. I didn't know there was such a thing. Besides, I can use my office.
--No. Do not need it.
--Lack of time
--As a staff person, no.
--twice, and it's great that it's there for people with computer stations that are temporarily down
--Everything I need is right here on my computer.
--No, Sufficient resources at hand.
--sometimes if I can get there.
--There's a faculty lab in Lampros Hall?
--Yes
--Yes. Advertise to faculty about the lab and what can be learned there.
--Yes.
--Only once when learning the new version of Gradebook. This is a good resource, especially for our more technophobic faculty. Hands on approach is very helpful for them.
--Yes. It is a very nice resource. It is helpful to have the staff office adjacent also.
--yes
--Not faculty
If you have not participated in either the IT Users Group webpage and listserv or the IT Open Forum can you indicate why you have not?
--Work shift is Midnight to 8:00 AM. Hard to make Open Forum. Was not aware of webpage and listserv
--I was not aware of the Users Group. It sounds interesting, and I may seek it out. It seems more convenient than attending a meeting. Frankly, I think my concerns have already been expressed in other meetings but have not necessarily been addressed.
--Time! Most faculty are not looking for more chores and tasks to do, especially when P-Card, Banner, driver's safety, learning new technologies or software, etc. already take valuable time that could otherwise be used for teaching, research or service.
--Schedule conflicts
--I always figure it will attended only by those who are highly sophisticated with technology. I assumed I would have nothing to offer or share.
--time scheduling I am either teaching at that time or I am out of campus doing work related activities.
--Time
--Not aware of them.
--Don't have time. We are short-staffed.
--I have attended training for what I do as a staff person, but have not attend training mentioned in this question.
--No time.
--Didn't know they existed or that I was invited.
--I guess I lack awareness.
--Do not know what that is.
--wasn't very aware of it.
--lack of time
--Didn't know about them.
--not aware of time and location of discussion
--didn't know about it
-- VERY LITTLE TIME .... INFORMATION ABOUT THIS IS AT BEST TOO SKETCHY
--Did not know about these things.
--The open forum has taken place at a time when I teach a class.
--Usually not enough notice. By the time it comes, I am already heavily scheduled and cannot attend.
--time
--I hadn't heard about them
--i;m it-ignorant and don't mind staying that way for now.
--It's difficult for me to attend a lot of meetings due to job constraints.
--I'm not very techie. One of my colleagues can help me if I have a problem.
--Didn't have time/ didn't think I had useful input
--Time!!!
--Didn't know about them.
--I had conflicts.
--Time
--No interest. Don't feel it affects me.
--More time for solving all these other problems. I need to be involved to instruction, even how to with web/electornic sources.
--I knew about the forum but not the users group. Was this on the daily bulletins or how was it advertised? never heard of it.
--Conflicts with my class schedule; too busy.
--I don't have much computer savy, so I would feel out of place.
--No one will make the necessary changes at WSU. People need to be fired and the whole approach re-thought..nothing ever changes here
--Scheduling conflict. Students in my classrooms take priority.
--na
--Time constraints, lack of relevance to how I particularly use WebCT.
--time
--Just scheduling issues. Also, I was afraid of a big whine session.
--Lack of time and interest
--I have not gone to the Open Forum because I teach lab at that time. I have not used the listserv because another member of my Department keeps us up to date. I occasionally visit the webpage.
--I am usually teaching at the times listed, or have responsibilites off campus that are connected with my teaching load.
--i have other more pressing constraints on my time.
--legally blind
--I was not aware of the groups.
--News to me.
--Not enough time
--na
Please describe any ways in which you believe that WSU could improve communication between faculty and IT and/or CE regarding their respective needs and concerns.
--It is adequate right now.
--They need to resond to our concerns and report back.
--Possibly allow faculty to sign up for an e-mail service (listserv) on topics of interest. Messages tend to get buried under the faculty e-mails.
--Keeping classes on-going, giving us plenty of time early on to sign up, using this kind of electronic questionnaire are all helpful.
--Let us know things ahead of time in the newsletter. As a Mac user, I rarely need IT help. But when I do, I often feel like nobody over there knows anything about it.
--Maybe face-2-face meetings with departments . . .?
--I think they are doing a good job.
--If the technology was stable, we wouldn't have to have much discussion. Faculty should be driving the use of technology rather than IT and CE driving the way we teach.
--Avoid further hard crashes, schedule outages, and improve communication by e-mail announcements.
--faculty show more interest
--na
--listen ot concerns raised then give feedback on what action was taken
--Programmer types need to have "line of sight" to we the end users of their products and services. Check out the book and video "Flight of the Buffalo"
--n/a
--Being responsive to concerns and showing improvement would help indicate that communication is being heard
--I know IT and CE have been overwhelmed with issues - they have my sympathy. But I don't think they did their homework very well with the conversion. They truly needed user feedback in the developmental stages to help prevent the avalange of problems and stress the conversion caused (and is STILL causing...)
--Quicker responses when calling in for help.
--Many faculty need training and they should be required to attend these trainings.
--Why not have college meetings? Maybe have the college IT person hold a weekly lunch or bi-weekly open hour or something. That way we could be in touch with what is going on, if we want. Maybe the college computer committee would go to some. Also, if anyone ever comes into our classrooms to make ANY changes in our computers whatsoever, they should let us know FIRST and then leave some kind of calling card. Sometimes things rae done (updates, changes in setup, etc) between classes and it totally messes us up.
--Have folks there have to be accountable for things working. Figure out release/compensation as needed. Or at least an attempt for the load to shared, as faculty have had to pick up a fair amount of it on their own time.
--Not sure. This is a difficult issue.
--Who should faculty and staff talk to when they have problems or questions? An organizational chart might help. What is the responsibility of each IT department? Where do the different entities fit within the IT structure? I think things like that need to be clarified a little better.
--You could post periodic updates on the WSU daily bulletins. You could also create a listserv and send updates.
--NA
--Each college should have a liasion that they can contact on each issue, i.e. one for WebCt, one for hardware and software issues.
--I think the structure is in place as far as CE liasons assigned to the various departments on campus but the failure lies with the people who don't pass info as they should between the faculty, liasons and admin support.
--Have appreciated the newsletter and the open report of system down time from WSUOnline. Appreciated the site which showed system not available but not sure how to get there since did not bookmark the URL. Most of the support staff are very helpful but some are arrogant and patronizing.
--Well, you could start by putting more actual names and phone numbers of IT staff on the web where we can look them up as appropriate for a particular task. For instance, when I filled out the web form to request software to be installed in a student computer lab, the form gave no hint of who was responsible for reading it. I called 7777 and they gave me the name of the wrong person. Only after several more phone calls did I finally discover that the form had gone into a black hole where nobody saw it. This problem would have been avoided if I had known whom to contact in the first place--but that information seems to be a secret.
--CHANGE TO A 36 HOUR DAY OR REDUCE FACULTY TEACHING LOAD FROM 12 UNITS (WHICH TRANSLATES TO 18-24 IN REALITY), PERHAPS TO 9 HOURS FORMALLY (WHICH BECOMES 15-18 IN REALITY).
--Communicate better when things change or happen. Bulletins are great, but not the only way.
--Faculty need to pay more attention to I.T. issues and become willing to educate themselves as part of their job, not as an addition to it.
--include this type of info into the daily bulletins
--Reliability of service.
--If IT could improve communications within it's individual groups, ie. group to group.
--Email us with training etc....
--No opinion
--Shorter surveys with just a few quick questions, in order to increase regular response sample.
--I am not sure.
--not sure at this time. It is multi levels and multi layers
--How about a IT Newsletter for faculty/staff (once a semester maybe) that explains what is going on around campus (problems, updates, future plans, etc.); Have a Q&A section that addresses commonly asked questions. Hard copy or direct email (separate from the WSU email)
--If you really want down-in-the trenches info, arrange to visit a department meeting. If they ain't gonna come to you . . .

Weber State UniversityOgden, Utah 84408

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